Emergency nurses’ communication experiences with patients and their families during the COVID-19 pandemic: A qualitative study

BACKGROUND: In the emergency department, essential information is verified primarily through communication with patients and families. Thus, an in-depth understanding of emergency nurses’ communication experiences with patients is required to facilitate the provision of effective therapeutic care. OBJECTIVE: To analyze emergency nurses’ communication experiences with patients and their families. METHODS: A qualitative descriptive design was used. Interviews were conducted with 15 nurses between 2021 and 2022. Thematic analysis was carried out. This study was conducted in accordance with the consolidated criteria for reporting qualitative studies (COREQ). RESULTS: Three themes were identified: transformation of communication approaches due to COVID-19, obstacles in therapeutic communication, and continuous endeavors for improved communication. CONCLUSION: Emergency nurses experienced various barriers in communication with patients and their families, which were exacerbated by COVID-19. Nevertheless, nurses attempted to enhance their communication skills. Organizational support is pertinent to establish effective communication strategies.