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Using a human-centered, mixed methods approach to understand the patient waiting experience and its impact on medically underserved populations

PURPOSE: To use a mixed methods approach to investigate the patient waiting experience for a medically underserved population at an outpatient surgical clinic. METHODS: We used lean methodology to perform 96 time-tracked observations of the patient journey in clinic, documenting the duration of acti...

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Detalles Bibliográficos
Autores principales:	Liao, Elizabeth N., Chehab, Lara Z., Neville, Kathryn, Liao, Jennifer, Patel, Devika, Sammann, Amanda
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	BioMed Central 2022
Materias:	Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9682738/ https://www.ncbi.nlm.nih.gov/pubmed/36419056 http://dx.doi.org/10.1186/s12913-022-08792-8

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