Improving Communication with Parents in the NICU during the COVID-19 Pandemic, a Study and Review of the Literature

Background: Communication with parents of sick premature and term infants in the NICU is complicated and challenging. Multiple efforts have been made to improve it, including the introduction of new electronic-based measures. Aim: We aimed to study the influence of implementation of a new communication technology on parents’ satisfaction with care in the NICU during the COVID-19 pandemic. Methods: Infants were video-recorded in their incubators or cots without being disturbed. These short films, with voice updates on the infant’s condition, were sent on a daily basis to their parents via a WhatsApp application. Results: Parents who chose to join the new communication project (study group) were older, and their infants were more premature. Parents were satisfied with this new communication modality. Satisfaction scores in both study and control groups were high, but not significantly different. Conclusions: Although the implementation of the new communication project was successful, we could not demonstrate significant improvement in satisfaction scores that were high in study and control groups, reflecting baseline high satisfaction. Further studies are needed employing other assessment tools in order to evaluate other aspects of parents’ satisfaction with new modalities of communication introduced to the NICU, and their effects on parents’ bonding with their infants.