Judging the emotional states of customer service staff in the workplace: A multimodal dataset analysis

BACKGROUND: Emotions play a decisive and central role in the workplace, especially in the service-oriented enterprises. Due to the highly participatory and interactive nature of the service process, employees’ emotions are usually highly volatile during the service delivery process, which can have a...

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Detalles Bibliográficos
Autores principales: Liu, Ping, Zhang, Yi, Xiong, Ziyue, Wang, Yijie, Qing, Linbo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9691964/
https://www.ncbi.nlm.nih.gov/pubmed/36438381
http://dx.doi.org/10.3389/fpsyg.2022.1001885

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9691964/
https://www.ncbi.nlm.nih.gov/pubmed/36438381
http://dx.doi.org/10.3389/fpsyg.2022.1001885

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