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Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review
OBJECTIVE: Patients frequently miss their medical appointments. Therefore, short message service (SMS) has been used as a strategy for medical and healthcare service appointment reminders. This systematic review aimed to identify barriers to SMS appointment reminders across African regions. METHODS:...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BMJ Publishing Group
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9693653/ https://www.ncbi.nlm.nih.gov/pubmed/36423934 http://dx.doi.org/10.1136/bmjhci-2022-100671 |
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author | Demsash, Addisalem Workie Tegegne, Masresha Derese Walle, Agmasie Damtew Wubante, Sisay Maru |
author_facet | Demsash, Addisalem Workie Tegegne, Masresha Derese Walle, Agmasie Damtew Wubante, Sisay Maru |
author_sort | Demsash, Addisalem Workie |
collection | PubMed |
description | OBJECTIVE: Patients frequently miss their medical appointments. Therefore, short message service (SMS) has been used as a strategy for medical and healthcare service appointment reminders. This systematic review aimed to identify barriers to SMS appointment reminders across African regions. METHODS: PubMed, Google Scholar, Semantic Scholar and Web of Science were used for searching, and hand searching was done. Original studies written in English, conducted in Africa, and published since 1 December 2018, were included. The standard quality assessment checklist was used for the quality appraisal of the included studies. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses flowchart diagram was used for study selection and screening, and any disagreements were resolved via discussions. RESULTS: A total of 955 articles were searched, 521 studies were removed due to duplication and 105 studies were assessed for eligibility. Consequently, nine studies met the inclusion criteria. Five out of nine included studies were done by randomised control trials. The barriers that hampered patients, mothers and other parental figures of children when they were notified via SMS of medical and health services were identified. Among the 11 identified barriers, illiteracy, issues of confidentiality, familiarised text messages, inadequate information communication technology infrastructure, being a rural resident and loss of mobile phones occurred in at least two studies. CONCLUSIONS: SMS is an effective and widely accepted appointment reminder tool. However, it is hampered by numerous barriers. Hence, we gathered summarised information about users’ barriers to SMS-based appointment reminders. Therefore, stakeholders should address existing identified barriers for better Mhealth interventions. PROSPERO REGISTRATION NUMBER: CRD42022296559. |
format | Online Article Text |
id | pubmed-9693653 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | BMJ Publishing Group |
record_format | MEDLINE/PubMed |
spelling | pubmed-96936532022-11-26 Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review Demsash, Addisalem Workie Tegegne, Masresha Derese Walle, Agmasie Damtew Wubante, Sisay Maru BMJ Health Care Inform Review OBJECTIVE: Patients frequently miss their medical appointments. Therefore, short message service (SMS) has been used as a strategy for medical and healthcare service appointment reminders. This systematic review aimed to identify barriers to SMS appointment reminders across African regions. METHODS: PubMed, Google Scholar, Semantic Scholar and Web of Science were used for searching, and hand searching was done. Original studies written in English, conducted in Africa, and published since 1 December 2018, were included. The standard quality assessment checklist was used for the quality appraisal of the included studies. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses flowchart diagram was used for study selection and screening, and any disagreements were resolved via discussions. RESULTS: A total of 955 articles were searched, 521 studies were removed due to duplication and 105 studies were assessed for eligibility. Consequently, nine studies met the inclusion criteria. Five out of nine included studies were done by randomised control trials. The barriers that hampered patients, mothers and other parental figures of children when they were notified via SMS of medical and health services were identified. Among the 11 identified barriers, illiteracy, issues of confidentiality, familiarised text messages, inadequate information communication technology infrastructure, being a rural resident and loss of mobile phones occurred in at least two studies. CONCLUSIONS: SMS is an effective and widely accepted appointment reminder tool. However, it is hampered by numerous barriers. Hence, we gathered summarised information about users’ barriers to SMS-based appointment reminders. Therefore, stakeholders should address existing identified barriers for better Mhealth interventions. PROSPERO REGISTRATION NUMBER: CRD42022296559. BMJ Publishing Group 2022-11-24 /pmc/articles/PMC9693653/ /pubmed/36423934 http://dx.doi.org/10.1136/bmjhci-2022-100671 Text en © Author(s) (or their employer(s)) 2022. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ. https://creativecommons.org/licenses/by-nc/4.0/This is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial. See: http://creativecommons.org/licenses/by-nc/4.0/ (https://creativecommons.org/licenses/by-nc/4.0/) . |
spellingShingle | Review Demsash, Addisalem Workie Tegegne, Masresha Derese Walle, Agmasie Damtew Wubante, Sisay Maru Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review |
title | Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review |
title_full | Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review |
title_fullStr | Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review |
title_full_unstemmed | Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review |
title_short | Understanding barriers of receiving short message service appointment reminders across African regions: a systematic review |
title_sort | understanding barriers of receiving short message service appointment reminders across african regions: a systematic review |
topic | Review |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9693653/ https://www.ncbi.nlm.nih.gov/pubmed/36423934 http://dx.doi.org/10.1136/bmjhci-2022-100671 |
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