Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach

This research aims to understand the link between perceived innovativeness and customer satisfaction in the fine-dining catering segment. By employing a mixed-method approach, this paper proposes a multidimensional framework for measuring the perceived innovativeness of restaurants throughout the en...

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Detalles Bibliográficos
Autores principales: Vo-Thanh, Tan, Zaman, Mustafeed, Thai, Trung Dam-Huy, Hasan, Rajibul, Senbeto, Dagnachew Leta
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9713185/
https://www.ncbi.nlm.nih.gov/pubmed/36471800
http://dx.doi.org/10.1007/s10479-022-05079-3

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9713185/
https://www.ncbi.nlm.nih.gov/pubmed/36471800
http://dx.doi.org/10.1007/s10479-022-05079-3

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