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The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study

Background: Empathetic communication improves the physician-patient relationship and enhances patient and physician satisfaction. This study aims to evaluate the impact of empathic communication skills training on physicians’ self-perceived performance and patient satisfaction regarding the empathet...

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Autores principales: Khajeh Azad, Mohammad Amin, Faghankhani, Masoomeh, Asadi, Ali, Golalipour, Elnaz, Shariat, Seyed Vahid, Naserbakht, Morteza, Bahador, Hamid, Agah, Shahram, Ansari, Golnoosh, Barzkar, Farzaneh, Baradaran, Hamid Reza
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Iran University of Medical Sciences 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9719582/
https://www.ncbi.nlm.nih.gov/pubmed/36479531
http://dx.doi.org/10.47176/mjiri.36.137
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author Khajeh Azad, Mohammad Amin
Faghankhani, Masoomeh
Asadi, Ali
Golalipour, Elnaz
Shariat, Seyed Vahid
Naserbakht, Morteza
Bahador, Hamid
Agah, Shahram
Ansari, Golnoosh
Barzkar, Farzaneh
Baradaran, Hamid Reza
author_facet Khajeh Azad, Mohammad Amin
Faghankhani, Masoomeh
Asadi, Ali
Golalipour, Elnaz
Shariat, Seyed Vahid
Naserbakht, Morteza
Bahador, Hamid
Agah, Shahram
Ansari, Golnoosh
Barzkar, Farzaneh
Baradaran, Hamid Reza
author_sort Khajeh Azad, Mohammad Amin
collection PubMed
description Background: Empathetic communication improves the physician-patient relationship and enhances patient and physician satisfaction. This study aims to evaluate the impact of empathic communication skills training on physicians’ self-perceived performance and patient satisfaction regarding the empathetic quality of their relationship with their physicians. Methods: In this single-group before-after experimental study, we recruited 50 internal medicine residents at a large teaching hospital. We assessed the residents’ empathy using the Jefferson Scale of Empathy before and 3 weeks after an 8-hour workshop on empathic communication skills. We also recruited 50 of their patients before and another 50 patients 3 weeks after the training to assess the patient’s perceptions of their physician’s empathy using the Consultation and Relational Empathy scale. Physicians’ and patients’ mean scores on empathetic care at the beginning of the study were then compared using paired t-tests with their scores after the workshop. Results: The residents’ mean score on Jefferson Empathy Scale increased from 81.1(95%CI:78.8-83.3) at baseline to 96.8(95%CI:93.6-100) following the workshop (p < 0.001). Before the empathetic communication skills training, patients assessed their doctors' empathy at 68.3(95%CI:63.5-73.2). After the intervention, this improved to 84.9(95%CI:82.2-87.5) (p < 0.001). Conclusion: In this study, both the residents and their patients stated that the residents' empathy skills had significantly improved after an empathetic communication workshop for internal medicine residents.
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spelling pubmed-97195822022-12-06 The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study Khajeh Azad, Mohammad Amin Faghankhani, Masoomeh Asadi, Ali Golalipour, Elnaz Shariat, Seyed Vahid Naserbakht, Morteza Bahador, Hamid Agah, Shahram Ansari, Golnoosh Barzkar, Farzaneh Baradaran, Hamid Reza Med J Islam Repub Iran Original Article Background: Empathetic communication improves the physician-patient relationship and enhances patient and physician satisfaction. This study aims to evaluate the impact of empathic communication skills training on physicians’ self-perceived performance and patient satisfaction regarding the empathetic quality of their relationship with their physicians. Methods: In this single-group before-after experimental study, we recruited 50 internal medicine residents at a large teaching hospital. We assessed the residents’ empathy using the Jefferson Scale of Empathy before and 3 weeks after an 8-hour workshop on empathic communication skills. We also recruited 50 of their patients before and another 50 patients 3 weeks after the training to assess the patient’s perceptions of their physician’s empathy using the Consultation and Relational Empathy scale. Physicians’ and patients’ mean scores on empathetic care at the beginning of the study were then compared using paired t-tests with their scores after the workshop. Results: The residents’ mean score on Jefferson Empathy Scale increased from 81.1(95%CI:78.8-83.3) at baseline to 96.8(95%CI:93.6-100) following the workshop (p < 0.001). Before the empathetic communication skills training, patients assessed their doctors' empathy at 68.3(95%CI:63.5-73.2). After the intervention, this improved to 84.9(95%CI:82.2-87.5) (p < 0.001). Conclusion: In this study, both the residents and their patients stated that the residents' empathy skills had significantly improved after an empathetic communication workshop for internal medicine residents. Iran University of Medical Sciences 2022-11-17 /pmc/articles/PMC9719582/ /pubmed/36479531 http://dx.doi.org/10.47176/mjiri.36.137 Text en © 2022 Iran University of Medical Sciences https://creativecommons.org/licenses/by-nc-sa/1.0/This is an open-access article distributed under the terms of the Creative Commons Attribution NonCommercial-ShareAlike 1.0 License (CC BY-NC-SA 1.0), which allows users to read, copy, distribute and make derivative works for non-commercial purposes from the material, as long as the author of the original work is cited properly.
spellingShingle Original Article
Khajeh Azad, Mohammad Amin
Faghankhani, Masoomeh
Asadi, Ali
Golalipour, Elnaz
Shariat, Seyed Vahid
Naserbakht, Morteza
Bahador, Hamid
Agah, Shahram
Ansari, Golnoosh
Barzkar, Farzaneh
Baradaran, Hamid Reza
The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study
title The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study
title_full The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study
title_fullStr The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study
title_full_unstemmed The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study
title_short The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study
title_sort effects of an empathic communication workshop on internal medicine residents’ self-perceived empathy and their patients’ perception of physician’s empathy: a single-group experimental study
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9719582/
https://www.ncbi.nlm.nih.gov/pubmed/36479531
http://dx.doi.org/10.47176/mjiri.36.137
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