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Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study

OBJECTIVES: A range of public inquiries in the English National Health Service have indicated repeating failings in complaint handling, and patients are often left dissatisfied. The complex, bureaucratic nature of complaints systems is often cited as an obstacle to meaningful investigation and learn...

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Detalles Bibliográficos
Autores principales:	van Dael, J, Reader, TW, Gillespie, AT, Freise, L, Darzi, A, Mayer, EK
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	SAGE Publications 2022
Materias:	Research
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9720291/ https://www.ncbi.nlm.nih.gov/pubmed/35640642 http://dx.doi.org/10.1177/01410768221098247

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