Cargando…
The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences
As a result of the COVID-19 pandemic, safety is one of the top priorities for travellers when choosing a hotel. This work examines the effect of customers’ pre-stay expectations of a hotel about its safety-focused services, shaped through its official star-rating, on the during-stay confirmation of...
| Autores principales: | , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2023
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9720474/ http://dx.doi.org/10.1016/j.jretconser.2022.103223 |