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A study on airlines’ responses and customer satisfaction during the COVID-19 pandemic

The Coronavirus (COVID-19) pandemic outbreak has significantly impacted the airline industry worldwide. However, limited studies have systematically investigated the airlines' responses and customer satisfaction in the aviation industry during the COVID-19 pandemic. The present study attempts t...

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Detalles Bibliográficos
Autores principales:	Zahraee, Seyed Mojib, Shiwakoti, Nirajan, Jiang, Hongwei, Qi, Zhuoqun, He, Yunfeng, Guo, Tianan, Li, Yifeng
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Tongji University and Tongji University Press. Publishing Services by Elsevier B.V. 2022
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9728014/ http://dx.doi.org/10.1016/j.ijtst.2022.11.004

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