Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis

The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key inf...

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Detalles Bibliográficos
Autores principales: Bawole, Justice Nyigmah, Langnel, Zachariah
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9734313/
http://dx.doi.org/10.1007/s11115-022-00687-w
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author Bawole, Justice Nyigmah
Langnel, Zachariah
author_facet Bawole, Justice Nyigmah
Langnel, Zachariah
author_sort Bawole, Justice Nyigmah
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description The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key informant interviews we found that reforms such as flexible working schedule, redesign of offices, directorates, and installations of equipment, online monitoring and assessment of targets, and conducting services online were instrumental in ensuring the continuity of government business. We recommend that public sector managers should allocate adequate resources to digital-based public sector reforms to better prepare for wicked transboundary human threats such as Covid-19.
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spelling pubmed-97343132022-12-12 Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis Bawole, Justice Nyigmah Langnel, Zachariah Public Organiz Rev Article The COVID-19 pandemic caused significant disruptions to public service delivery but heightened citizens demand for services. We examined public sector reforms implemented in the Ghanian public sector to ensure public service continuity during the COVID-19 pandemic. Using content analysis and key informant interviews we found that reforms such as flexible working schedule, redesign of offices, directorates, and installations of equipment, online monitoring and assessment of targets, and conducting services online were instrumental in ensuring the continuity of government business. We recommend that public sector managers should allocate adequate resources to digital-based public sector reforms to better prepare for wicked transboundary human threats such as Covid-19. Springer US 2022-12-05 2023 /pmc/articles/PMC9734313/ http://dx.doi.org/10.1007/s11115-022-00687-w Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Article
Bawole, Justice Nyigmah
Langnel, Zachariah
Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis
title Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis
title_full Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis
title_fullStr Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis
title_full_unstemmed Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis
title_short Administrative Reforms in the Ghanaian Public Services for Government Business Continuity During the COVID-19 Crisis
title_sort administrative reforms in the ghanaian public services for government business continuity during the covid-19 crisis
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9734313/
http://dx.doi.org/10.1007/s11115-022-00687-w
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