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Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship

Communication technologies play an important role in maintaining the grandparent–grandchild (GP–GC) relationship. Based on Media Richness Theory, this study investigates the frequency of use (RQ1) and perceived quality (RQ2) of established media as well as the potential use of selected innovative me...

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Autores principales: Döring, Nicola, Mikhailova, Veronika, Brandenburg, Karlheinz, Broll, Wolfgang, Gross, Horst-Michael, Werner, Stephan, Raake, Alexander
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9734620/
https://www.ncbi.nlm.nih.gov/pubmed/36530861
http://dx.doi.org/10.1007/s10209-022-00957-w
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author Döring, Nicola
Mikhailova, Veronika
Brandenburg, Karlheinz
Broll, Wolfgang
Gross, Horst-Michael
Werner, Stephan
Raake, Alexander
author_facet Döring, Nicola
Mikhailova, Veronika
Brandenburg, Karlheinz
Broll, Wolfgang
Gross, Horst-Michael
Werner, Stephan
Raake, Alexander
author_sort Döring, Nicola
collection PubMed
description Communication technologies play an important role in maintaining the grandparent–grandchild (GP–GC) relationship. Based on Media Richness Theory, this study investigates the frequency of use (RQ1) and perceived quality (RQ2) of established media as well as the potential use of selected innovative media (RQ3) in GP-GC relationships with a particular focus on digital media. A cross-sectional online survey and vignette experiment were conducted in February 2021 among N = 286 university students in Germany (mean age 23 years, 57% female) who reported on the direct and mediated communication with their grandparents. In addition to face-to-face interactions, non-digital and digital established media (such as telephone, texting, video conferencing) and innovative digital media, namely augmented reality (AR)-based and social robot-based communication technologies, were covered. Face-to-face and phone communication occurred most frequently in GP-GC relationships: 85% of participants reported them taking place at least a few times per year (RQ1). Non-digital established media were associated with higher perceived communication quality than digital established media (RQ2). Innovative digital media received less favorable quality evaluations than established media. Participants expressed doubts regarding the technology competence of their grandparents, but still met innovative media with high expectations regarding improved communication quality (RQ3). Richer media, such as video conferencing or AR, do not automatically lead to better perceived communication quality, while leaner media, such as letters or text messages, can provide rich communication experiences. More research is needed to fully understand and systematically improve the utility, usability, and joy of use of different digital communication technologies employed in GP–GC relationships.
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spelling pubmed-97346202022-12-12 Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship Döring, Nicola Mikhailova, Veronika Brandenburg, Karlheinz Broll, Wolfgang Gross, Horst-Michael Werner, Stephan Raake, Alexander Univers Access Inf Soc Long Paper Communication technologies play an important role in maintaining the grandparent–grandchild (GP–GC) relationship. Based on Media Richness Theory, this study investigates the frequency of use (RQ1) and perceived quality (RQ2) of established media as well as the potential use of selected innovative media (RQ3) in GP-GC relationships with a particular focus on digital media. A cross-sectional online survey and vignette experiment were conducted in February 2021 among N = 286 university students in Germany (mean age 23 years, 57% female) who reported on the direct and mediated communication with their grandparents. In addition to face-to-face interactions, non-digital and digital established media (such as telephone, texting, video conferencing) and innovative digital media, namely augmented reality (AR)-based and social robot-based communication technologies, were covered. Face-to-face and phone communication occurred most frequently in GP-GC relationships: 85% of participants reported them taking place at least a few times per year (RQ1). Non-digital established media were associated with higher perceived communication quality than digital established media (RQ2). Innovative digital media received less favorable quality evaluations than established media. Participants expressed doubts regarding the technology competence of their grandparents, but still met innovative media with high expectations regarding improved communication quality (RQ3). Richer media, such as video conferencing or AR, do not automatically lead to better perceived communication quality, while leaner media, such as letters or text messages, can provide rich communication experiences. More research is needed to fully understand and systematically improve the utility, usability, and joy of use of different digital communication technologies employed in GP–GC relationships. Springer Berlin Heidelberg 2022-12-03 /pmc/articles/PMC9734620/ /pubmed/36530861 http://dx.doi.org/10.1007/s10209-022-00957-w Text en © The Author(s) 2022 https://creativecommons.org/licenses/by/4.0/Open AccessThis article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article's Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article's Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/ (https://creativecommons.org/licenses/by/4.0/) .
spellingShingle Long Paper
Döring, Nicola
Mikhailova, Veronika
Brandenburg, Karlheinz
Broll, Wolfgang
Gross, Horst-Michael
Werner, Stephan
Raake, Alexander
Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship
title Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship
title_full Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship
title_fullStr Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship
title_full_unstemmed Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship
title_short Digital media in intergenerational communication: Status quo and future scenarios for the grandparent–grandchild relationship
title_sort digital media in intergenerational communication: status quo and future scenarios for the grandparent–grandchild relationship
topic Long Paper
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9734620/
https://www.ncbi.nlm.nih.gov/pubmed/36530861
http://dx.doi.org/10.1007/s10209-022-00957-w
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