Managers’ Perceptions of Barriers to Using IT for Organizational Development: Case of a Hospital Chain in Riyadh, Saudi Arabia

BACKGROUND: Information technology is widely used by managers in healthcare settings in Saudi Arabia and has positive effects on healthcare systems. This study focuses on mangers’ perspectives on barriers, as healthcare system users and leaders. METHOD: This work was conducted as a qualitative exploratory case study based on semi-structured audio-recorded interviews conducted at a hospital chain in Riyadh, Saudi Arabia, using open-ended questions to provide in-depth information. RESULTS: The use of IT in healthcare settings has had positive effects, but many barriers can cause delays or problems in using IT, including hacking, human resistance to new technology and the need for experts in the field of IT in healthcare. Training and support of employees are leading solutions to the many problems encountered in implementing and using IT in healthcare. CONCLUSION: The study identified the problems in using IT for the development of healthcare services and the positive effects on the services provided to patients, and indicated a need for further development and support.