The construction of nursing performance evaluation model in community health service center based on the balanced scorecard and hygiene factors

To develop and design a nursing performance evaluation model for community health service centers for nursing performance management. Preliminary evaluation indicators were constructed through literature retrieval and research. Applying the Delphi method, 20 experts were invited to conduct two rounds of questionnaire consultation and indicator importance scoring. The primary indicators use the Delphi method to determine the weights, and the secondary indicators use the AHP method to determine the weights. The nursing unit evaluation model (including 30 indicators), the nursing staff evaluation model (including 21 indicators), and the performance evaluation hygiene factors model (including 5 indicators) were constructed. The recovery rate of the expert questionnaire was 100%, and the authority coefficient was 0.768. The degree of coordination was in line with the standard, and the consistency of the judgment matrix of the analytic hierarchy process was acceptable. The model is scientific and innovative, which adapts to the work characteristics and development needs of community health service centers, and provides a practical tool for nursing performance evaluation.