Working from home in Australia in 2020: Positives, negatives and the potential for future benefits to transport and society

The year 2020 has been marked by the most extraordinary event we have witnessed since World War II. While other health threats and geographical disasters have occurred, none have been on the global scale of COVID-19. Although many countries have experienced more than one wave of the pandemic throughout 2020, Australia has been largely able to contain the impact of the virus. While there are many reasons for this, a key component of reducing transmission has been restrictions on movement, and the widespread adoption of working from home (WFH) by those who can. In describing the experience Australian’s have had with working from home across 2020, via three waves of data collection, we find that WFH become a positive unintended consequence in contributing to the future management of the transport network, especially in larger metropolitan areas. Evidence suggests that support for WFH will be continuing in the form of a hybrid work model with more flexible working times and locations, linked to largely positive experiences of WFH during 2020, an improved wellbeing of employees, and no loss of productivity to the economy. We highlight potential future benefits of WFH to society, including significant implications for congestion and crowding, concluding that WFH is a formidable transport policy lever that must become embedded in the psyche of transport planners and decision makers so that we can gain some benefit from the pandemic.