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How small-and-medium transportation companies handle asymmetric customer relationships under COVID-19 pandemic: A multi-method study()

The COVID-19 outbreak has created major challenges for transportation companies. Grounded in the dynamic capabilities view theory, this paper adopts a multi-methodological operations management approach to derive scientifically sound insights with regard to handling key customer relationships in the...

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Detalles Bibliográficos
Autores principales:	Mitręga, Maciej, Choi, Tsan-Ming
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier Ltd. 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9760561/ https://www.ncbi.nlm.nih.gov/pubmed/36569350 http://dx.doi.org/10.1016/j.tre.2021.102249

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