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Patient Experiences With Telemental Health During the COVID-19 Pandemic
Telemental health (TMH) was an effective and relatively well-accepted way of delivering mental health care prior to the COVID-19 pandemic and has become widely adopted through the pandemic. Although recent findings show telehealth remains relatively well accepted across health care broadly, little i...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9761235/ https://www.ncbi.nlm.nih.gov/pubmed/36545478 http://dx.doi.org/10.1177/23743735221145077 |
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author | Steidtmann, Dana McBride, Samantha Mishkind, Matthew |
author_facet | Steidtmann, Dana McBride, Samantha Mishkind, Matthew |
author_sort | Steidtmann, Dana |
collection | PubMed |
description | Telemental health (TMH) was an effective and relatively well-accepted way of delivering mental health care prior to the COVID-19 pandemic and has become widely adopted through the pandemic. Although recent findings show telehealth remains relatively well accepted across health care broadly, little is known about how patient experiences of TMH may have changed through the pandemic as many sectors were virtualized. These findings describe patient experiences with TMH at an outpatient mental health clinic approximately 1 year after the clinic rapidly transitioned to full TMH due to COVID-19. Respondents are 137 adult patients. Most patients reported TMH to be extremely or very effective (85.0%) and better than anticipated (76.8%). Most patients (74.6%) were interested in continuing at least some visits by TMH after the pandemic. A small subset of patients who rated their relationship with their provider as better in-person than by TMH also reported a preference for most or all visits in-person. Results provide preliminary support that TMH remains a well-accepted option for many patients. Mental health clinics may best serve patients by offering a hybrid model of care that includes both TMH and in-person services. |
format | Online Article Text |
id | pubmed-9761235 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-97612352022-12-20 Patient Experiences With Telemental Health During the COVID-19 Pandemic Steidtmann, Dana McBride, Samantha Mishkind, Matthew J Patient Exp Technology and Digital Innovations in Patient Experience Telemental health (TMH) was an effective and relatively well-accepted way of delivering mental health care prior to the COVID-19 pandemic and has become widely adopted through the pandemic. Although recent findings show telehealth remains relatively well accepted across health care broadly, little is known about how patient experiences of TMH may have changed through the pandemic as many sectors were virtualized. These findings describe patient experiences with TMH at an outpatient mental health clinic approximately 1 year after the clinic rapidly transitioned to full TMH due to COVID-19. Respondents are 137 adult patients. Most patients reported TMH to be extremely or very effective (85.0%) and better than anticipated (76.8%). Most patients (74.6%) were interested in continuing at least some visits by TMH after the pandemic. A small subset of patients who rated their relationship with their provider as better in-person than by TMH also reported a preference for most or all visits in-person. Results provide preliminary support that TMH remains a well-accepted option for many patients. Mental health clinics may best serve patients by offering a hybrid model of care that includes both TMH and in-person services. SAGE Publications 2022-12-14 /pmc/articles/PMC9761235/ /pubmed/36545478 http://dx.doi.org/10.1177/23743735221145077 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Technology and Digital Innovations in Patient Experience Steidtmann, Dana McBride, Samantha Mishkind, Matthew Patient Experiences With Telemental Health During the COVID-19 Pandemic |
title | Patient Experiences With Telemental Health During the COVID-19
Pandemic |
title_full | Patient Experiences With Telemental Health During the COVID-19
Pandemic |
title_fullStr | Patient Experiences With Telemental Health During the COVID-19
Pandemic |
title_full_unstemmed | Patient Experiences With Telemental Health During the COVID-19
Pandemic |
title_short | Patient Experiences With Telemental Health During the COVID-19
Pandemic |
title_sort | patient experiences with telemental health during the covid-19
pandemic |
topic | Technology and Digital Innovations in Patient Experience |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9761235/ https://www.ncbi.nlm.nih.gov/pubmed/36545478 http://dx.doi.org/10.1177/23743735221145077 |
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