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Patient Experiences With Telemental Health During the COVID-19 Pandemic

Telemental health (TMH) was an effective and relatively well-accepted way of delivering mental health care prior to the COVID-19 pandemic and has become widely adopted through the pandemic. Although recent findings show telehealth remains relatively well accepted across health care broadly, little i...

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Autores principales: Steidtmann, Dana, McBride, Samantha, Mishkind, Matthew
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9761235/
https://www.ncbi.nlm.nih.gov/pubmed/36545478
http://dx.doi.org/10.1177/23743735221145077
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author Steidtmann, Dana
McBride, Samantha
Mishkind, Matthew
author_facet Steidtmann, Dana
McBride, Samantha
Mishkind, Matthew
author_sort Steidtmann, Dana
collection PubMed
description Telemental health (TMH) was an effective and relatively well-accepted way of delivering mental health care prior to the COVID-19 pandemic and has become widely adopted through the pandemic. Although recent findings show telehealth remains relatively well accepted across health care broadly, little is known about how patient experiences of TMH may have changed through the pandemic as many sectors were virtualized. These findings describe patient experiences with TMH at an outpatient mental health clinic approximately 1 year after the clinic rapidly transitioned to full TMH due to COVID-19. Respondents are 137 adult patients. Most patients reported TMH to be extremely or very effective (85.0%) and better than anticipated (76.8%). Most patients (74.6%) were interested in continuing at least some visits by TMH after the pandemic. A small subset of patients who rated their relationship with their provider as better in-person than by TMH also reported a preference for most or all visits in-person. Results provide preliminary support that TMH remains a well-accepted option for many patients. Mental health clinics may best serve patients by offering a hybrid model of care that includes both TMH and in-person services.
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spelling pubmed-97612352022-12-20 Patient Experiences With Telemental Health During the COVID-19 Pandemic Steidtmann, Dana McBride, Samantha Mishkind, Matthew J Patient Exp Technology and Digital Innovations in Patient Experience Telemental health (TMH) was an effective and relatively well-accepted way of delivering mental health care prior to the COVID-19 pandemic and has become widely adopted through the pandemic. Although recent findings show telehealth remains relatively well accepted across health care broadly, little is known about how patient experiences of TMH may have changed through the pandemic as many sectors were virtualized. These findings describe patient experiences with TMH at an outpatient mental health clinic approximately 1 year after the clinic rapidly transitioned to full TMH due to COVID-19. Respondents are 137 adult patients. Most patients reported TMH to be extremely or very effective (85.0%) and better than anticipated (76.8%). Most patients (74.6%) were interested in continuing at least some visits by TMH after the pandemic. A small subset of patients who rated their relationship with their provider as better in-person than by TMH also reported a preference for most or all visits in-person. Results provide preliminary support that TMH remains a well-accepted option for many patients. Mental health clinics may best serve patients by offering a hybrid model of care that includes both TMH and in-person services. SAGE Publications 2022-12-14 /pmc/articles/PMC9761235/ /pubmed/36545478 http://dx.doi.org/10.1177/23743735221145077 Text en © The Author(s) 2022 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Technology and Digital Innovations in Patient Experience
Steidtmann, Dana
McBride, Samantha
Mishkind, Matthew
Patient Experiences With Telemental Health During the COVID-19 Pandemic
title Patient Experiences With Telemental Health During the COVID-19 Pandemic
title_full Patient Experiences With Telemental Health During the COVID-19 Pandemic
title_fullStr Patient Experiences With Telemental Health During the COVID-19 Pandemic
title_full_unstemmed Patient Experiences With Telemental Health During the COVID-19 Pandemic
title_short Patient Experiences With Telemental Health During the COVID-19 Pandemic
title_sort patient experiences with telemental health during the covid-19 pandemic
topic Technology and Digital Innovations in Patient Experience
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9761235/
https://www.ncbi.nlm.nih.gov/pubmed/36545478
http://dx.doi.org/10.1177/23743735221145077
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