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Hotel attributes and overall customer satisfaction: What did COVID-19 change?

The effect of hotel attributes on customer satisfaction has been well studied in hospitality literature. However, the importance of hotel attributes for customer satisfaction may change due to the prevailing global pandemic given (1) the negative health consequences of the disease, (2) the guideline...

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Detalles Bibliográficos
Autores principales:	Srivastava, Arpita, Kumar, Vivek
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier Ltd. 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9764385/ https://www.ncbi.nlm.nih.gov/pubmed/36568884 http://dx.doi.org/10.1016/j.tmp.2021.100867

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