Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

Narratives about clients’ service experiences in healthcare organizations constitute a crucial way for clients to make sense of their illness, its treatment, and their role in the service process. This is important because the client’s role has recently changed from that of a passive object of care...

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Detalles Bibliográficos
Autores principales: Weiste, Elina, Ranta, Nanette, Stevanovic, Melisa, Nevalainen, Henri, Valtonen, Annika, Leinonen, Minna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9777952/
https://www.ncbi.nlm.nih.gov/pubmed/36554034
http://dx.doi.org/10.3390/healthcare10122511

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9777952/
https://www.ncbi.nlm.nih.gov/pubmed/36554034
http://dx.doi.org/10.3390/healthcare10122511

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