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Second Victim Support at the Core of Severe Adverse Event Investigation
There is limited evidence and a lack of standard operating procedures to address the impact of serious adverse events (SAE) on healthcare workers. We aimed to share two years’ experience of a second victim support intervention integrated into the SAE management program conducted in a 500-bed Univers...
Autores principales: | , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9779208/ https://www.ncbi.nlm.nih.gov/pubmed/36554728 http://dx.doi.org/10.3390/ijerph192416850 |
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author | Cobos-Vargas, Angel Pérez-Pérez, Pastora Núñez-Núñez, María Casado-Fernández, Eloísa Bueno-Cavanillas, Aurora |
author_facet | Cobos-Vargas, Angel Pérez-Pérez, Pastora Núñez-Núñez, María Casado-Fernández, Eloísa Bueno-Cavanillas, Aurora |
author_sort | Cobos-Vargas, Angel |
collection | PubMed |
description | There is limited evidence and a lack of standard operating procedures to address the impact of serious adverse events (SAE) on healthcare workers. We aimed to share two years’ experience of a second victim support intervention integrated into the SAE management program conducted in a 500-bed University Hospital in Granada, Spain. The intervention strategy, based on the “forYOU” model, was structured into three levels of support according to the degree of affliction and the emotional needs of the professionals. A semi-structured survey of all workers involved in an SAE was used to identify potential second victims. Between 2020 and 2021, the SAE operating procedure was activated 23 times. All healthcare workers involved in an SAE (n = 135) received second-level support. The majority were physicians (51.2%), followed by nurses (26.7%). Only 58 (43.0%) received first-level emotional support and 47 (34.8%) met “second victim” criteria. Seven workers (14.9%) required third-level support. A progressive increase in the notification rates was observed. Acceptance of the procedure by professionals and managers was high. This novel approach improved the number of workers reached by the trained staff; promoted the visibility of actions taken during SAE management and helped foster patient safety culture in our setting. |
format | Online Article Text |
id | pubmed-9779208 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-97792082022-12-23 Second Victim Support at the Core of Severe Adverse Event Investigation Cobos-Vargas, Angel Pérez-Pérez, Pastora Núñez-Núñez, María Casado-Fernández, Eloísa Bueno-Cavanillas, Aurora Int J Environ Res Public Health Article There is limited evidence and a lack of standard operating procedures to address the impact of serious adverse events (SAE) on healthcare workers. We aimed to share two years’ experience of a second victim support intervention integrated into the SAE management program conducted in a 500-bed University Hospital in Granada, Spain. The intervention strategy, based on the “forYOU” model, was structured into three levels of support according to the degree of affliction and the emotional needs of the professionals. A semi-structured survey of all workers involved in an SAE was used to identify potential second victims. Between 2020 and 2021, the SAE operating procedure was activated 23 times. All healthcare workers involved in an SAE (n = 135) received second-level support. The majority were physicians (51.2%), followed by nurses (26.7%). Only 58 (43.0%) received first-level emotional support and 47 (34.8%) met “second victim” criteria. Seven workers (14.9%) required third-level support. A progressive increase in the notification rates was observed. Acceptance of the procedure by professionals and managers was high. This novel approach improved the number of workers reached by the trained staff; promoted the visibility of actions taken during SAE management and helped foster patient safety culture in our setting. MDPI 2022-12-15 /pmc/articles/PMC9779208/ /pubmed/36554728 http://dx.doi.org/10.3390/ijerph192416850 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Cobos-Vargas, Angel Pérez-Pérez, Pastora Núñez-Núñez, María Casado-Fernández, Eloísa Bueno-Cavanillas, Aurora Second Victim Support at the Core of Severe Adverse Event Investigation |
title | Second Victim Support at the Core of Severe Adverse Event Investigation |
title_full | Second Victim Support at the Core of Severe Adverse Event Investigation |
title_fullStr | Second Victim Support at the Core of Severe Adverse Event Investigation |
title_full_unstemmed | Second Victim Support at the Core of Severe Adverse Event Investigation |
title_short | Second Victim Support at the Core of Severe Adverse Event Investigation |
title_sort | second victim support at the core of severe adverse event investigation |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9779208/ https://www.ncbi.nlm.nih.gov/pubmed/36554728 http://dx.doi.org/10.3390/ijerph192416850 |
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