Balanced Reporting and Boomerang Effect: An Analysis of Croatian Online News Sites Vaccination Coverage and User Comments during the COVID-19 Pandemic

The purpose of this paper was to explore online media coverage of COVID-19 vaccination and user reactions to the different types of coverage. The authors aimed to investigate possible boomerang effects that arise when COVID-19 media coverage is assertive and confident, and to determine the effects of balanced reporting. A two-stage random sample comprised a total of 300 articles published in three Croatian online news sites during a period from 1 February 2020, through 15 January 2022. The data were categorized using human coding content analysis, while reliability of coding was checked by using two coders and calculating reliability coefficients. The data were analyzed by means of negative binomial regression analysis. The results revealed that COVID-19 reporting was mainly consensual, i.e., it provided largely affirmative information about vaccines. However, user comments were highly polarized and mostly negative, with the majority of anti-vaccination tropes linked to the “corrupt elites”. Based on the user comments, the negative influence of balanced reporting on COVID-19 vaccines and the existence of boomerang effect in cases of the overtly persuasive affirmative reporting was also established. The boomerang effect did not depend on the context, i.e., on the type of reporting. This study extends previous research on balanced reporting and boomerang effects by analyzing online comments as a potentially good parallelism of the offline discursive strategies of the pro-vaccination and anti-vaccination communication. The results of the study can be used for the adjustment of strategic communication targeting the vaccine hesitant audience. Based on the study results, it is recommended that relativization and politicization of science should be prevented by not equating scientific consensus with absolute epistemological certainty and by addressing legitimate concerns of vaccine hesitant persons without putting explicit blame on them.