Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system

This paper investigates tourists’ preferences toward the humans-robots ratio in the service delivery systems of tourism and hospitality companies and the factors that shape them. The sample includes 1537 respondents from nearly 100 countries. The findings show that a higher preferred share of robots...

Descripción completa

Detalles Bibliográficos
Autores principales: Ivanov, Stanislav, Webster, Craig, Seyitoğlu, Faruk
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2022
Materias:
Empirical Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9786514/
http://dx.doi.org/10.1007/s11628-022-00517-5
_version_ 1784858303732383744
author Ivanov, Stanislav
Webster, Craig
Seyitoğlu, Faruk
author_facet Ivanov, Stanislav
Webster, Craig
Seyitoğlu, Faruk
author_sort Ivanov, Stanislav
collection PubMed
description This paper investigates tourists’ preferences toward the humans-robots ratio in the service delivery systems of tourism and hospitality companies and the factors that shape them. The sample includes 1537 respondents from nearly 100 countries. The findings show that a higher preferred share of robots is positively associated with the perceived emotional skills of robots, their perceived usefulness in the tourism/hospitality context, perceived robotic service expectations, attitudes towards robots in general, and the male gender. On the other side, it is negatively associated with the perceived disadvantages of robots compared to human servers and the household size of respondents.
format Online
Article
Text
id pubmed-9786514
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher Springer Berlin Heidelberg
record_format MEDLINE/PubMed
spelling pubmed-97865142022-12-27 Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system Ivanov, Stanislav Webster, Craig Seyitoğlu, Faruk Serv Bus Empirical Article This paper investigates tourists’ preferences toward the humans-robots ratio in the service delivery systems of tourism and hospitality companies and the factors that shape them. The sample includes 1537 respondents from nearly 100 countries. The findings show that a higher preferred share of robots is positively associated with the perceived emotional skills of robots, their perceived usefulness in the tourism/hospitality context, perceived robotic service expectations, attitudes towards robots in general, and the male gender. On the other side, it is negatively associated with the perceived disadvantages of robots compared to human servers and the household size of respondents. Springer Berlin Heidelberg 2022-12-23 2023 /pmc/articles/PMC9786514/ http://dx.doi.org/10.1007/s11628-022-00517-5 Text en © The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2022, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Empirical Article
Ivanov, Stanislav
Webster, Craig
Seyitoğlu, Faruk
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
title Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
title_full Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
title_fullStr Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
title_full_unstemmed Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
title_short Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
title_sort humans and/or robots? tourists’ preferences towards the humans–robots mix in the service delivery system
topic Empirical Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9786514/
http://dx.doi.org/10.1007/s11628-022-00517-5
work_keys_str_mv AT ivanovstanislav humansandorrobotstouristspreferencestowardsthehumansrobotsmixintheservicedeliverysystem
AT webstercraig humansandorrobotstouristspreferencestowardsthehumansrobotsmixintheservicedeliverysystem
AT seyitoglufaruk humansandorrobotstouristspreferencestowardsthehumansrobotsmixintheservicedeliverysystem

Ejemplares similares