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Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans

The Veterans Affairs (VA) Grant and Per Diem Case Management “Aftercare” program provides 6 months of case management for homeless-experienced Veterans (HEVs) transitioning to permanent housing, with the aim of decreasing returns to homelessness. Implementing Critical Time Intervention (CTI)—an evid...

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Autores principales: Gabrielian, Sonya, Cordasco, Kristina M., Finley, Erin P., Hoffmann, Lauren C., Harris, Taylor, Calderon, Ronald A., Barnard, Jenny M., Ganz, David A., Olmos-Ochoa, Tanya T.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9795188/
https://www.ncbi.nlm.nih.gov/pubmed/36591052
http://dx.doi.org/10.3389/fpsyg.2022.1009467
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author Gabrielian, Sonya
Cordasco, Kristina M.
Finley, Erin P.
Hoffmann, Lauren C.
Harris, Taylor
Calderon, Ronald A.
Barnard, Jenny M.
Ganz, David A.
Olmos-Ochoa, Tanya T.
author_facet Gabrielian, Sonya
Cordasco, Kristina M.
Finley, Erin P.
Hoffmann, Lauren C.
Harris, Taylor
Calderon, Ronald A.
Barnard, Jenny M.
Ganz, David A.
Olmos-Ochoa, Tanya T.
author_sort Gabrielian, Sonya
collection PubMed
description The Veterans Affairs (VA) Grant and Per Diem Case Management “Aftercare” program provides 6 months of case management for homeless-experienced Veterans (HEVs) transitioning to permanent housing, with the aim of decreasing returns to homelessness. Implementing Critical Time Intervention (CTI)—an evidence-based case management practice—would standardize care across the 128 community-based agencies that provide Aftercare services. To prepare for national CTI implementation in Aftercare, guided by Replicating Effective Programs (REP), we conducted a four-site pilot in which we adapted a CTI implementation package (training, technical assistance, and external facilitation); characterized stakeholder perspectives regarding the acceptability and appropriateness of this package; and identified contextual factors that affected CTI implementation. We engaged a stakeholder workgroup to tailor existing CTI training and technical assistance materials for Aftercare. To provide tailored support for providers and leaders to adopt and incorporate evidence-based practices (EBPs) into routine care, we also developed external facilitation materials and processes. Over 9 months, we implemented this package at four sites. We conducted semi-structured interviews at pre-implementation, mid-implementation, and 6 months post-implementation, with HEVs (n = 37), case managers (n = 16), supervisors (n = 10), and VA leaders (n = 4); these data were integrated with templated reflection notes from the project facilitator. We used rapid qualitative analysis and targeted coding to assess the acceptability and appropriateness of CTI and our implementation package and identify factors influencing CTI implementation. Stakeholders generally found CTI acceptable and appropriate; there was consensus that components of CTI were useful and compatible for this setting. To adapt our implementation package for scale-up, this pilot highlighted the value of robust and tangible CTI training and technical assistance—grounded in real-world cases—that highlights the congruence of CTI with relevant performance metrics. Variations in agency-level contextual factors may necessitate more intense and tailored supports to implement and sustain complex EBPs like CTI. Processes used in this pilot are relevant for implementing other EBPs in organizations that serve vulnerable populations. EBP scale-up and sustainment can be enhanced by engaging stakeholders to tailor EBPs for specific contexts; pilot testing and refining implementation packages for scale-up; and using qualitative methods to characterize contextual factors that affect EBP implementation.
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spelling pubmed-97951882022-12-29 Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans Gabrielian, Sonya Cordasco, Kristina M. Finley, Erin P. Hoffmann, Lauren C. Harris, Taylor Calderon, Ronald A. Barnard, Jenny M. Ganz, David A. Olmos-Ochoa, Tanya T. Front Psychol Psychology The Veterans Affairs (VA) Grant and Per Diem Case Management “Aftercare” program provides 6 months of case management for homeless-experienced Veterans (HEVs) transitioning to permanent housing, with the aim of decreasing returns to homelessness. Implementing Critical Time Intervention (CTI)—an evidence-based case management practice—would standardize care across the 128 community-based agencies that provide Aftercare services. To prepare for national CTI implementation in Aftercare, guided by Replicating Effective Programs (REP), we conducted a four-site pilot in which we adapted a CTI implementation package (training, technical assistance, and external facilitation); characterized stakeholder perspectives regarding the acceptability and appropriateness of this package; and identified contextual factors that affected CTI implementation. We engaged a stakeholder workgroup to tailor existing CTI training and technical assistance materials for Aftercare. To provide tailored support for providers and leaders to adopt and incorporate evidence-based practices (EBPs) into routine care, we also developed external facilitation materials and processes. Over 9 months, we implemented this package at four sites. We conducted semi-structured interviews at pre-implementation, mid-implementation, and 6 months post-implementation, with HEVs (n = 37), case managers (n = 16), supervisors (n = 10), and VA leaders (n = 4); these data were integrated with templated reflection notes from the project facilitator. We used rapid qualitative analysis and targeted coding to assess the acceptability and appropriateness of CTI and our implementation package and identify factors influencing CTI implementation. Stakeholders generally found CTI acceptable and appropriate; there was consensus that components of CTI were useful and compatible for this setting. To adapt our implementation package for scale-up, this pilot highlighted the value of robust and tangible CTI training and technical assistance—grounded in real-world cases—that highlights the congruence of CTI with relevant performance metrics. Variations in agency-level contextual factors may necessitate more intense and tailored supports to implement and sustain complex EBPs like CTI. Processes used in this pilot are relevant for implementing other EBPs in organizations that serve vulnerable populations. EBP scale-up and sustainment can be enhanced by engaging stakeholders to tailor EBPs for specific contexts; pilot testing and refining implementation packages for scale-up; and using qualitative methods to characterize contextual factors that affect EBP implementation. Frontiers Media S.A. 2022-12-14 /pmc/articles/PMC9795188/ /pubmed/36591052 http://dx.doi.org/10.3389/fpsyg.2022.1009467 Text en Copyright © 2022 Gabrielian, Cordasco, Finley, Hoffmann, Harris, Calderon, Barnard, Ganz and Olmos-Ochoa. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Gabrielian, Sonya
Cordasco, Kristina M.
Finley, Erin P.
Hoffmann, Lauren C.
Harris, Taylor
Calderon, Ronald A.
Barnard, Jenny M.
Ganz, David A.
Olmos-Ochoa, Tanya T.
Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans
title Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans
title_full Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans
title_fullStr Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans
title_full_unstemmed Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans
title_short Engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced Veterans
title_sort engaging stakeholders to inform national implementation of critical time intervention in a program serving homeless-experienced veterans
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9795188/
https://www.ncbi.nlm.nih.gov/pubmed/36591052
http://dx.doi.org/10.3389/fpsyg.2022.1009467
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