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How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerc...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer US
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9797905/ http://dx.doi.org/10.1007/s12063-022-00341-0 |
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author | Zaman, Syed Imran Khan, Sharfuddin Ahmed Qabool, Sahar Gupta, Himanshu |
author_facet | Zaman, Syed Imran Khan, Sharfuddin Ahmed Qabool, Sahar Gupta, Himanshu |
author_sort | Zaman, Syed Imran |
collection | PubMed |
description | Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerce using structural equation modeling. This study identifies and evaluates the crucial factors of digital banking that improve resilience in the e-commerce service supply chain using the Interpretive Structural Modeling (ISM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique. A conceptual framework is created based on the literature review and technology adoption theory. The framework comprises the critical digital technology adoption factors for the resilient service supply chain in Pakistan’s e-commerce sector. The results show that the most critical driving factors are “performance expectancy (F15),” “e-cost effectiveness (F5),” and “Trust (F8)” The research findings have several implications for decision-makers, and practitioners, providing insights into how digitalization in the banking sector can help in designing resilient supply chains in the e-commerce sector. |
format | Online Article Text |
id | pubmed-9797905 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Springer US |
record_format | MEDLINE/PubMed |
spelling | pubmed-97979052022-12-29 How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach Zaman, Syed Imran Khan, Sharfuddin Ahmed Qabool, Sahar Gupta, Himanshu Oper Manag Res Article Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerce using structural equation modeling. This study identifies and evaluates the crucial factors of digital banking that improve resilience in the e-commerce service supply chain using the Interpretive Structural Modeling (ISM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique. A conceptual framework is created based on the literature review and technology adoption theory. The framework comprises the critical digital technology adoption factors for the resilient service supply chain in Pakistan’s e-commerce sector. The results show that the most critical driving factors are “performance expectancy (F15),” “e-cost effectiveness (F5),” and “Trust (F8)” The research findings have several implications for decision-makers, and practitioners, providing insights into how digitalization in the banking sector can help in designing resilient supply chains in the e-commerce sector. Springer US 2022-12-29 /pmc/articles/PMC9797905/ http://dx.doi.org/10.1007/s12063-022-00341-0 Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic. |
spellingShingle | Article Zaman, Syed Imran Khan, Sharfuddin Ahmed Qabool, Sahar Gupta, Himanshu How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
title | How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
title_full | How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
title_fullStr | How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
title_full_unstemmed | How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
title_short | How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
title_sort | how digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9797905/ http://dx.doi.org/10.1007/s12063-022-00341-0 |
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