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How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach

Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerc...

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Detalles Bibliográficos
Autores principales: Zaman, Syed Imran, Khan, Sharfuddin Ahmed, Qabool, Sahar, Gupta, Himanshu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9797905/
http://dx.doi.org/10.1007/s12063-022-00341-0
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author Zaman, Syed Imran
Khan, Sharfuddin Ahmed
Qabool, Sahar
Gupta, Himanshu
author_facet Zaman, Syed Imran
Khan, Sharfuddin Ahmed
Qabool, Sahar
Gupta, Himanshu
author_sort Zaman, Syed Imran
collection PubMed
description Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerce using structural equation modeling. This study identifies and evaluates the crucial factors of digital banking that improve resilience in the e-commerce service supply chain using the Interpretive Structural Modeling (ISM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique. A conceptual framework is created based on the literature review and technology adoption theory. The framework comprises the critical digital technology adoption factors for the resilient service supply chain in Pakistan’s e-commerce sector. The results show that the most critical driving factors are “performance expectancy (F15),” “e-cost effectiveness (F5),” and “Trust (F8)” The research findings have several implications for decision-makers, and practitioners, providing insights into how digitalization in the banking sector can help in designing resilient supply chains in the e-commerce sector.
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spelling pubmed-97979052022-12-29 How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach Zaman, Syed Imran Khan, Sharfuddin Ahmed Qabool, Sahar Gupta, Himanshu Oper Manag Res Article Supply chain resilience (SCR) is crucial for organizational sustainability and growth. This paper explores the factors of digitalization in the banking sector for achieving resilience in the e-commerce service supply chain. Most previous researchers have explored supply chain resilience in e-commerce using structural equation modeling. This study identifies and evaluates the crucial factors of digital banking that improve resilience in the e-commerce service supply chain using the Interpretive Structural Modeling (ISM) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) technique. A conceptual framework is created based on the literature review and technology adoption theory. The framework comprises the critical digital technology adoption factors for the resilient service supply chain in Pakistan’s e-commerce sector. The results show that the most critical driving factors are “performance expectancy (F15),” “e-cost effectiveness (F5),” and “Trust (F8)” The research findings have several implications for decision-makers, and practitioners, providing insights into how digitalization in the banking sector can help in designing resilient supply chains in the e-commerce sector. Springer US 2022-12-29 /pmc/articles/PMC9797905/ http://dx.doi.org/10.1007/s12063-022-00341-0 Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2022, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Article
Zaman, Syed Imran
Khan, Sharfuddin Ahmed
Qabool, Sahar
Gupta, Himanshu
How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
title How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
title_full How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
title_fullStr How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
title_full_unstemmed How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
title_short How digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
title_sort how digitalization in banking improve service supply chain resilience of e-commerce sector? a technological adoption model approach
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9797905/
http://dx.doi.org/10.1007/s12063-022-00341-0
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