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Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia
Background A methodical approach to health services called “quality of care” places an emphasis on both interpersonal and technical competence in the delivery of medical care. One of the key elements of high-quality care is the client's or patient's satisfaction, which includes treating th...
Autores principales: | , , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Cureus
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9813542/ https://www.ncbi.nlm.nih.gov/pubmed/36620838 http://dx.doi.org/10.7759/cureus.32193 |
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author | Al Shammrie, Fawwaz F Alanazi, Wael S Alduheim, Mohammad A Alenazi, Abdullah A Alhamazani, Yasmin S Alkhuraisi, Fatimah Y Alshammari, Afnan H Alshammari, Rakan A Alshammari, Basil A AlMarzouk, Lenah H |
author_facet | Al Shammrie, Fawwaz F Alanazi, Wael S Alduheim, Mohammad A Alenazi, Abdullah A Alhamazani, Yasmin S Alkhuraisi, Fatimah Y Alshammari, Afnan H Alshammari, Rakan A Alshammari, Basil A AlMarzouk, Lenah H |
author_sort | Al Shammrie, Fawwaz F |
collection | PubMed |
description | Background A methodical approach to health services called “quality of care” places an emphasis on both interpersonal and technical competence in the delivery of medical care. One of the key elements of high-quality care is the client's or patient's satisfaction, which includes treating them with respect, being aware of their needs, and meeting those needs. Dermatologists are forced to expand service availability and respond to patients' needs and desires as required through satisfaction surveys as a result of an increase in the number of insured patients and demand for services. Methods A cross-sectional study was conducted in Saudi Arabia to measure patient satisfaction with the medical care provided to patients in dermatology clinics affiliated with the government and private hospitals by recording the responses received from a questionnaire assessing the doctor’s attitude, such as whether the dermatologist was punctual and had the patient’s medical records. The modified Arabic language digitally administered questionnaire with 17 closed-ended items was used to collect data from respondents. Results In total, 1002 patients, including 70.76% females and 29.24% males, participated in the study; 83.33% of patients visited a dermatology clinic of which 74.61% visited private clinics, and the disease had already developed in 64.55% of patients. A 5-point Likert scale with six statements was used to measure patient satisfaction with the visiting doctor. Overall, the mean score was very high (4.41 ± 0.92). Conclusion According to the results of this study, respect for patients’ wishes, emotional support, and physical comfort appear to be the most crucial factors in determining patient happiness. Healthcare systems should strive to achieve a balance in services that not only offer clinically effective care but are also perceived by the patients as acceptable and beneficial. This is true regardless of demographic status. |
format | Online Article Text |
id | pubmed-9813542 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Cureus |
record_format | MEDLINE/PubMed |
spelling | pubmed-98135422023-01-06 Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia Al Shammrie, Fawwaz F Alanazi, Wael S Alduheim, Mohammad A Alenazi, Abdullah A Alhamazani, Yasmin S Alkhuraisi, Fatimah Y Alshammari, Afnan H Alshammari, Rakan A Alshammari, Basil A AlMarzouk, Lenah H Cureus Dermatology Background A methodical approach to health services called “quality of care” places an emphasis on both interpersonal and technical competence in the delivery of medical care. One of the key elements of high-quality care is the client's or patient's satisfaction, which includes treating them with respect, being aware of their needs, and meeting those needs. Dermatologists are forced to expand service availability and respond to patients' needs and desires as required through satisfaction surveys as a result of an increase in the number of insured patients and demand for services. Methods A cross-sectional study was conducted in Saudi Arabia to measure patient satisfaction with the medical care provided to patients in dermatology clinics affiliated with the government and private hospitals by recording the responses received from a questionnaire assessing the doctor’s attitude, such as whether the dermatologist was punctual and had the patient’s medical records. The modified Arabic language digitally administered questionnaire with 17 closed-ended items was used to collect data from respondents. Results In total, 1002 patients, including 70.76% females and 29.24% males, participated in the study; 83.33% of patients visited a dermatology clinic of which 74.61% visited private clinics, and the disease had already developed in 64.55% of patients. A 5-point Likert scale with six statements was used to measure patient satisfaction with the visiting doctor. Overall, the mean score was very high (4.41 ± 0.92). Conclusion According to the results of this study, respect for patients’ wishes, emotional support, and physical comfort appear to be the most crucial factors in determining patient happiness. Healthcare systems should strive to achieve a balance in services that not only offer clinically effective care but are also perceived by the patients as acceptable and beneficial. This is true regardless of demographic status. Cureus 2022-12-05 /pmc/articles/PMC9813542/ /pubmed/36620838 http://dx.doi.org/10.7759/cureus.32193 Text en Copyright © 2022, Al Shammrie et al. https://creativecommons.org/licenses/by/3.0/This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. |
spellingShingle | Dermatology Al Shammrie, Fawwaz F Alanazi, Wael S Alduheim, Mohammad A Alenazi, Abdullah A Alhamazani, Yasmin S Alkhuraisi, Fatimah Y Alshammari, Afnan H Alshammari, Rakan A Alshammari, Basil A AlMarzouk, Lenah H Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia |
title | Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia |
title_full | Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia |
title_fullStr | Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia |
title_full_unstemmed | Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia |
title_short | Factors Affecting Patient Satisfaction in Dermatology Clinics in Saudi Arabia |
title_sort | factors affecting patient satisfaction in dermatology clinics in saudi arabia |
topic | Dermatology |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9813542/ https://www.ncbi.nlm.nih.gov/pubmed/36620838 http://dx.doi.org/10.7759/cureus.32193 |
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