Cargando…

Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program

The COVID-19 pandemic led to heightened anxiety, distress, and burnout among healthcare workers and faculty in academic medicine. Penn Medicine launched Coping First Aid (CFA) in March 2020 in response to the pandemic. Informed by Psychological First Aid principles and therapeutic micro skills, CFA...

Descripción completa

Detalles Bibliográficos
Autores principales: Arnold, Kimberly T., Becker-Haimes, Emily M., Wislocki, Katherine, Bellini, Lisa, Livesey, Cecilia, Kugler, Kelley, Weiss, Michal, Wolk, Courtney Benjamin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9817146/
https://www.ncbi.nlm.nih.gov/pubmed/36620670
http://dx.doi.org/10.3389/fpsyt.2022.1073639
_version_ 1784864695865311232
author Arnold, Kimberly T.
Becker-Haimes, Emily M.
Wislocki, Katherine
Bellini, Lisa
Livesey, Cecilia
Kugler, Kelley
Weiss, Michal
Wolk, Courtney Benjamin
author_facet Arnold, Kimberly T.
Becker-Haimes, Emily M.
Wislocki, Katherine
Bellini, Lisa
Livesey, Cecilia
Kugler, Kelley
Weiss, Michal
Wolk, Courtney Benjamin
author_sort Arnold, Kimberly T.
collection PubMed
description The COVID-19 pandemic led to heightened anxiety, distress, and burnout among healthcare workers and faculty in academic medicine. Penn Medicine launched Coping First Aid (CFA) in March 2020 in response to the pandemic. Informed by Psychological First Aid principles and therapeutic micro skills, CFA was designed as a tele-mental healthcare service for health system employees and their families delivered by trained lay volunteer coaches under the supervision of licensed mental health clinicians. We present an overview of the model, feasibility and utilization data, and preliminary implementation and effectiveness outcomes based on cross sectional coach (n = 22) and client (n = 57) self-report surveys with a subset of program users in the first year. A total of 44 individuals completed training and were certified to coach. Over the first 24 months of the program, 513 sessions occurred with 273 clients (119 sessions were no-shows or canceled). Follow-up appointments were recommended in 52.6% (n = 270) of sessions and 21.2% (n = 109) of clients were referred for professional mental health care. Client survey respondents reported CFA was helpful; 60% were very or extremely satisfied, and 74% indicated they would recommend the program. Our preliminary findings suggest that CFA was feasible to implement and most clients found the service beneficial. CFA provides a model for rapidly developing and scaling mental health supports during and beyond the pandemic.
format Online
Article
Text
id pubmed-9817146
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher Frontiers Media S.A.
record_format MEDLINE/PubMed
spelling pubmed-98171462023-01-07 Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program Arnold, Kimberly T. Becker-Haimes, Emily M. Wislocki, Katherine Bellini, Lisa Livesey, Cecilia Kugler, Kelley Weiss, Michal Wolk, Courtney Benjamin Front Psychiatry Psychiatry The COVID-19 pandemic led to heightened anxiety, distress, and burnout among healthcare workers and faculty in academic medicine. Penn Medicine launched Coping First Aid (CFA) in March 2020 in response to the pandemic. Informed by Psychological First Aid principles and therapeutic micro skills, CFA was designed as a tele-mental healthcare service for health system employees and their families delivered by trained lay volunteer coaches under the supervision of licensed mental health clinicians. We present an overview of the model, feasibility and utilization data, and preliminary implementation and effectiveness outcomes based on cross sectional coach (n = 22) and client (n = 57) self-report surveys with a subset of program users in the first year. A total of 44 individuals completed training and were certified to coach. Over the first 24 months of the program, 513 sessions occurred with 273 clients (119 sessions were no-shows or canceled). Follow-up appointments were recommended in 52.6% (n = 270) of sessions and 21.2% (n = 109) of clients were referred for professional mental health care. Client survey respondents reported CFA was helpful; 60% were very or extremely satisfied, and 74% indicated they would recommend the program. Our preliminary findings suggest that CFA was feasible to implement and most clients found the service beneficial. CFA provides a model for rapidly developing and scaling mental health supports during and beyond the pandemic. Frontiers Media S.A. 2022-12-22 /pmc/articles/PMC9817146/ /pubmed/36620670 http://dx.doi.org/10.3389/fpsyt.2022.1073639 Text en Copyright © 2022 Arnold, Becker-Haimes, Wislocki, Bellini, Livesey, Kugler, Weiss and Wolk. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychiatry
Arnold, Kimberly T.
Becker-Haimes, Emily M.
Wislocki, Katherine
Bellini, Lisa
Livesey, Cecilia
Kugler, Kelley
Weiss, Michal
Wolk, Courtney Benjamin
Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
title Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
title_full Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
title_fullStr Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
title_full_unstemmed Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
title_short Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
title_sort increasing access to mental health supports for healthcare workers during the covid-19 pandemic and beyond through a novel coaching program
topic Psychiatry
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9817146/
https://www.ncbi.nlm.nih.gov/pubmed/36620670
http://dx.doi.org/10.3389/fpsyt.2022.1073639
work_keys_str_mv AT arnoldkimberlyt increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT beckerhaimesemilym increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT wislockikatherine increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT bellinilisa increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT liveseycecilia increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT kuglerkelley increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT weissmichal increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram
AT wolkcourtneybenjamin increasingaccesstomentalhealthsupportsforhealthcareworkersduringthecovid19pandemicandbeyondthroughanovelcoachingprogram