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Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program
The COVID-19 pandemic led to heightened anxiety, distress, and burnout among healthcare workers and faculty in academic medicine. Penn Medicine launched Coping First Aid (CFA) in March 2020 in response to the pandemic. Informed by Psychological First Aid principles and therapeutic micro skills, CFA...
Autores principales: | , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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Frontiers Media S.A.
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9817146/ https://www.ncbi.nlm.nih.gov/pubmed/36620670 http://dx.doi.org/10.3389/fpsyt.2022.1073639 |
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author | Arnold, Kimberly T. Becker-Haimes, Emily M. Wislocki, Katherine Bellini, Lisa Livesey, Cecilia Kugler, Kelley Weiss, Michal Wolk, Courtney Benjamin |
author_facet | Arnold, Kimberly T. Becker-Haimes, Emily M. Wislocki, Katherine Bellini, Lisa Livesey, Cecilia Kugler, Kelley Weiss, Michal Wolk, Courtney Benjamin |
author_sort | Arnold, Kimberly T. |
collection | PubMed |
description | The COVID-19 pandemic led to heightened anxiety, distress, and burnout among healthcare workers and faculty in academic medicine. Penn Medicine launched Coping First Aid (CFA) in March 2020 in response to the pandemic. Informed by Psychological First Aid principles and therapeutic micro skills, CFA was designed as a tele-mental healthcare service for health system employees and their families delivered by trained lay volunteer coaches under the supervision of licensed mental health clinicians. We present an overview of the model, feasibility and utilization data, and preliminary implementation and effectiveness outcomes based on cross sectional coach (n = 22) and client (n = 57) self-report surveys with a subset of program users in the first year. A total of 44 individuals completed training and were certified to coach. Over the first 24 months of the program, 513 sessions occurred with 273 clients (119 sessions were no-shows or canceled). Follow-up appointments were recommended in 52.6% (n = 270) of sessions and 21.2% (n = 109) of clients were referred for professional mental health care. Client survey respondents reported CFA was helpful; 60% were very or extremely satisfied, and 74% indicated they would recommend the program. Our preliminary findings suggest that CFA was feasible to implement and most clients found the service beneficial. CFA provides a model for rapidly developing and scaling mental health supports during and beyond the pandemic. |
format | Online Article Text |
id | pubmed-9817146 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Frontiers Media S.A. |
record_format | MEDLINE/PubMed |
spelling | pubmed-98171462023-01-07 Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program Arnold, Kimberly T. Becker-Haimes, Emily M. Wislocki, Katherine Bellini, Lisa Livesey, Cecilia Kugler, Kelley Weiss, Michal Wolk, Courtney Benjamin Front Psychiatry Psychiatry The COVID-19 pandemic led to heightened anxiety, distress, and burnout among healthcare workers and faculty in academic medicine. Penn Medicine launched Coping First Aid (CFA) in March 2020 in response to the pandemic. Informed by Psychological First Aid principles and therapeutic micro skills, CFA was designed as a tele-mental healthcare service for health system employees and their families delivered by trained lay volunteer coaches under the supervision of licensed mental health clinicians. We present an overview of the model, feasibility and utilization data, and preliminary implementation and effectiveness outcomes based on cross sectional coach (n = 22) and client (n = 57) self-report surveys with a subset of program users in the first year. A total of 44 individuals completed training and were certified to coach. Over the first 24 months of the program, 513 sessions occurred with 273 clients (119 sessions were no-shows or canceled). Follow-up appointments were recommended in 52.6% (n = 270) of sessions and 21.2% (n = 109) of clients were referred for professional mental health care. Client survey respondents reported CFA was helpful; 60% were very or extremely satisfied, and 74% indicated they would recommend the program. Our preliminary findings suggest that CFA was feasible to implement and most clients found the service beneficial. CFA provides a model for rapidly developing and scaling mental health supports during and beyond the pandemic. Frontiers Media S.A. 2022-12-22 /pmc/articles/PMC9817146/ /pubmed/36620670 http://dx.doi.org/10.3389/fpsyt.2022.1073639 Text en Copyright © 2022 Arnold, Becker-Haimes, Wislocki, Bellini, Livesey, Kugler, Weiss and Wolk. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms. |
spellingShingle | Psychiatry Arnold, Kimberly T. Becker-Haimes, Emily M. Wislocki, Katherine Bellini, Lisa Livesey, Cecilia Kugler, Kelley Weiss, Michal Wolk, Courtney Benjamin Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program |
title | Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program |
title_full | Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program |
title_fullStr | Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program |
title_full_unstemmed | Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program |
title_short | Increasing access to mental health supports for healthcare workers during the COVID-19 pandemic and beyond through a novel coaching program |
title_sort | increasing access to mental health supports for healthcare workers during the covid-19 pandemic and beyond through a novel coaching program |
topic | Psychiatry |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9817146/ https://www.ncbi.nlm.nih.gov/pubmed/36620670 http://dx.doi.org/10.3389/fpsyt.2022.1073639 |
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