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Aspects of emotional labor of public health nurses engaged in interpersonal support

AIM: Clarifying the emotional labor of public health nurses while providing interpersonal support. DESIGN: Qualitative descriptive study conducted using content analysis to clarify the aspect of emotional labor of PHNs regarding interpersonal support. METHODS: Individual semi‐structured interviews w...

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Autores principales: Honda, Junko, Sasaki, Akiko, Tsuda, Shio, Matsuyama, Machiko, Morita, Kumiko
Formato: Online Artículo Texto
Lenguaje:English
Publicado: John Wiley and Sons Inc. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9834533/
https://www.ncbi.nlm.nih.gov/pubmed/36151710
http://dx.doi.org/10.1002/nop2.1372
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author Honda, Junko
Sasaki, Akiko
Tsuda, Shio
Matsuyama, Machiko
Morita, Kumiko
author_facet Honda, Junko
Sasaki, Akiko
Tsuda, Shio
Matsuyama, Machiko
Morita, Kumiko
author_sort Honda, Junko
collection PubMed
description AIM: Clarifying the emotional labor of public health nurses while providing interpersonal support. DESIGN: Qualitative descriptive study conducted using content analysis to clarify the aspect of emotional labor of PHNs regarding interpersonal support. METHODS: Individual semi‐structured interviews were conducted with 28 public health nurses employed by seven city governments in Japan. The data items obtained were categorized using deductive content analysis. RESULTS: When attempting interpersonal support, PHNs showed the following aspects of emotional labor: (1) negative emotions towards residents and resident‐focused emotions; (2) emotional rules based on duty performance, emotional rules based on fairness, emotional rules based on intimacy; (3) adaptive emotional regulation, maladaptive emotional regulations and (4) emotional expressions based on friendliness, emotional expressions based on calmness. CONCLUSION: PHNs used adaptive emotional regulation in some cases and sometimes resorted to maladaptive forms. A system of support should be established to ensure the smooth and effective provision of interpersonal support.
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spelling pubmed-98345332023-01-13 Aspects of emotional labor of public health nurses engaged in interpersonal support Honda, Junko Sasaki, Akiko Tsuda, Shio Matsuyama, Machiko Morita, Kumiko Nurs Open Research Articles AIM: Clarifying the emotional labor of public health nurses while providing interpersonal support. DESIGN: Qualitative descriptive study conducted using content analysis to clarify the aspect of emotional labor of PHNs regarding interpersonal support. METHODS: Individual semi‐structured interviews were conducted with 28 public health nurses employed by seven city governments in Japan. The data items obtained were categorized using deductive content analysis. RESULTS: When attempting interpersonal support, PHNs showed the following aspects of emotional labor: (1) negative emotions towards residents and resident‐focused emotions; (2) emotional rules based on duty performance, emotional rules based on fairness, emotional rules based on intimacy; (3) adaptive emotional regulation, maladaptive emotional regulations and (4) emotional expressions based on friendliness, emotional expressions based on calmness. CONCLUSION: PHNs used adaptive emotional regulation in some cases and sometimes resorted to maladaptive forms. A system of support should be established to ensure the smooth and effective provision of interpersonal support. John Wiley and Sons Inc. 2022-09-23 /pmc/articles/PMC9834533/ /pubmed/36151710 http://dx.doi.org/10.1002/nop2.1372 Text en © 2022 The Authors. Nursing Open published by John Wiley & Sons Ltd. https://creativecommons.org/licenses/by-nc-nd/4.0/This is an open access article under the terms of the http://creativecommons.org/licenses/by-nc-nd/4.0/ (https://creativecommons.org/licenses/by-nc-nd/4.0/) License, which permits use and distribution in any medium, provided the original work is properly cited, the use is non‐commercial and no modifications or adaptations are made.
spellingShingle Research Articles
Honda, Junko
Sasaki, Akiko
Tsuda, Shio
Matsuyama, Machiko
Morita, Kumiko
Aspects of emotional labor of public health nurses engaged in interpersonal support
title Aspects of emotional labor of public health nurses engaged in interpersonal support
title_full Aspects of emotional labor of public health nurses engaged in interpersonal support
title_fullStr Aspects of emotional labor of public health nurses engaged in interpersonal support
title_full_unstemmed Aspects of emotional labor of public health nurses engaged in interpersonal support
title_short Aspects of emotional labor of public health nurses engaged in interpersonal support
title_sort aspects of emotional labor of public health nurses engaged in interpersonal support
topic Research Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9834533/
https://www.ncbi.nlm.nih.gov/pubmed/36151710
http://dx.doi.org/10.1002/nop2.1372
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