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What determines the level of a small family-owned business’s virtual communication with customers? Hong Kong’s experience during the Covid-19 pandemic
A firm’s virtual communication with customers (VCC) simulates face-to-face communication through the Internet. This study is motivated by the low level of small family-owned businesses’ VCC in Hong Kong during the Covid-19 pandemic when face-to-face communication is restricted by social distancing m...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer US
2023
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9846666/ http://dx.doi.org/10.1007/s10660-022-09647-4 |