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Using the AraBERT Model for Customer Satisfaction Classification of Telecom Sectors in Saudi Arabia
Customer satisfaction and loyalty are essential for every business. Feedback prediction and social media classification are crucial and play a key role in accurately identifying customer satisfaction. This paper presents sentiment analysis-based customer feedback prediction based on Twitter Arabic d...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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MDPI
2023
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9856834/ https://www.ncbi.nlm.nih.gov/pubmed/36672129 http://dx.doi.org/10.3390/brainsci13010147 |