A decision-making framework for COVID-19 infodemic management strategies evaluation in spherical fuzzy environment

100 years after the Spanish flu, the COVID-19 crisis showed that large-scale epidemics and pandemics do not belong to the past. On the report of the World Health Organization, COVID-19 is the most significant public health problem of the twenty-first century. Like previous epidemics, the current crisis is accompanied by uncertainty, mistrust, doubt and fear, and this has led to an infodemic connection to the epidemic. So not only are we fighting an epidemic, but also, we are brawling an infodemic. To reduce the social and economic consequences and harmful effects of infodemic health, and to overcome it, we need to implement strategies against infodemic. Evaluating strategies based on multiple characteristics can be considered multi-criteria decision-making (MCDM) problem. According to the literature, there is no study that aims on proposing an integrated approach to evaluate infodemic management strategies under uncertain environment. Therefore, in this paper, an integrated framework based on the extended version of best–worst method (BWM) and Combined Compromise Solution (CoCoSo) methods under a spherical fuzzy set (SFS) is developed for the first time to address the COVID-19 infodemic management strategies selection. Initially, the criteria are weighted using the developed SFS BWM which reduces uncertainty in pairwise comparisons. In the next step, the 15 selected strategies are analyzed and ranked using SFS CoCoSo. The outputs of this paper illustrate that online tools for fact checking COVID-19 information and engage and empower communities are placed in the first and second priorities, respectively. The comparison of ranking results SFS-CoCoSo with other MCDM methods demonstrates the performance of the proposed approach and its ranking stability.