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Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals
The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)–Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receivi...
Autores principales: | , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859193/ https://www.ncbi.nlm.nih.gov/pubmed/36673973 http://dx.doi.org/10.3390/ijerph20021218 |
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author | Mkperedem, Abigail Affiong Ogunlade, Peter Igbolekwu, Chisaa Arisukwu, Ogadimma Owa, Stephen Olugbenga Afolabi, Abiodun Olawale Etta-Oyong, Stephen Otu |
author_facet | Mkperedem, Abigail Affiong Ogunlade, Peter Igbolekwu, Chisaa Arisukwu, Ogadimma Owa, Stephen Olugbenga Afolabi, Abiodun Olawale Etta-Oyong, Stephen Otu |
author_sort | Mkperedem, Abigail Affiong |
collection | PubMed |
description | The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)–Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receiving outpatient care in Lagos hospitals. Mixed methods were used, i.e., distributing questionnaires and in-depth interviews with participants. Quantitative data were analysed using Statistical Product and Service Solutions (SPSS) version 20, and approaches that involved frequency statistics, factor analysis, contingency chi-square and correlation analysis were applied. The results indicate that the variables “humane” and “empathetic” have a direct impact on enrolees’ perception and an indirect impact on motivation to adhere to medical advice among enrolees. This research has practical implications, especially in light of new initiatives of NHIS collaboration with HMO to deliver quality healthcare services to enrolees. |
format | Online Article Text |
id | pubmed-9859193 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | MDPI |
record_format | MEDLINE/PubMed |
spelling | pubmed-98591932023-01-21 Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals Mkperedem, Abigail Affiong Ogunlade, Peter Igbolekwu, Chisaa Arisukwu, Ogadimma Owa, Stephen Olugbenga Afolabi, Abiodun Olawale Etta-Oyong, Stephen Otu Int J Environ Res Public Health Article The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)–Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receiving outpatient care in Lagos hospitals. Mixed methods were used, i.e., distributing questionnaires and in-depth interviews with participants. Quantitative data were analysed using Statistical Product and Service Solutions (SPSS) version 20, and approaches that involved frequency statistics, factor analysis, contingency chi-square and correlation analysis were applied. The results indicate that the variables “humane” and “empathetic” have a direct impact on enrolees’ perception and an indirect impact on motivation to adhere to medical advice among enrolees. This research has practical implications, especially in light of new initiatives of NHIS collaboration with HMO to deliver quality healthcare services to enrolees. MDPI 2023-01-10 /pmc/articles/PMC9859193/ /pubmed/36673973 http://dx.doi.org/10.3390/ijerph20021218 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/). |
spellingShingle | Article Mkperedem, Abigail Affiong Ogunlade, Peter Igbolekwu, Chisaa Arisukwu, Ogadimma Owa, Stephen Olugbenga Afolabi, Abiodun Olawale Etta-Oyong, Stephen Otu Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals |
title | Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals |
title_full | Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals |
title_fullStr | Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals |
title_full_unstemmed | Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals |
title_short | Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals |
title_sort | perception among nhis–hmo enrolees of the attitudes of medical personnel during outpatient care in lagos hospitals |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859193/ https://www.ncbi.nlm.nih.gov/pubmed/36673973 http://dx.doi.org/10.3390/ijerph20021218 |
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