Informational Needs for Dental-Oriented Electronic Health Records from Dentists’ Perspectives

Introduction: Information technology is vital to support dental care services and is yet to be thoroughly investigated. This study aims to assess the dentists’ needs and requirements for health records from dental care providers’ perspectives. Methods: In-depth interviews were conducted with dentists during clinic practices. This qualitative research method involves exploring the information and functions dentists use to obtain information from EHR. The target population is the dental staff interacting with the patients and accessing the electronic health records in the government and private sectors. Results: Thirty-five dentists were interviewed directly after the treatment session and asked four pre-defined questions, the dentists’ needs were collected, and the met and unmet needs were presented. The interview results revealed 42 needs (15 were met and 27 were unmet), with an average of 1.17 needs per session. The information needs were categorized into foreground and background information needs and reported in nine main themes. Discussion: The interviews were analyzed, and as a result, nine themes were generated: chief complaints and symptoms, medical and health history, medications, visual representations of the problem, treatment procedures, X-ray services, needs related to advanced features, needs related to insurance coverage, and finally, information needs related to the treatment environment. The required information and functions mentioned by dentists in the study emphasize the need for integrated modules for oral and medical care services. Generally, it is evident that dentists have substantial unmet needs, and the desired EHR should have functions that cover all dentists’ needs. Conclusion: The study’s findings demonstrate gaps between current and desired EHR to serve dentists’ needs. Dentists need better access to patient history and medical information, progress notes, and X-rays to provide visualization tools for problems and patient charts. Moreover, essential needs were related to messaging capability, educational tools, availability of tutorial videos, and accessing external resources. Information needs were described and should be considered when designing EHR to meet all dentists’ needs.