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Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study

Quality is a main concern of primary healthcare centers, and pursuing quality can lead to service improvement as well as affordable healthcare. The purpose of this cross-sectional study was to describe patients’ healthcare quality perceptions and expectations and determine the relationships between...

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Autores principales: Alanazi, Eidah, Alanazi, Hamdah, Alanazi, Maha, Alsadoun, Ahmed, Asiri, Saeed, Bahari, Ghareeb
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859356/
https://www.ncbi.nlm.nih.gov/pubmed/36673576
http://dx.doi.org/10.3390/healthcare11020208
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author Alanazi, Eidah
Alanazi, Hamdah
Alanazi, Maha
Alsadoun, Ahmed
Asiri, Saeed
Bahari, Ghareeb
author_facet Alanazi, Eidah
Alanazi, Hamdah
Alanazi, Maha
Alsadoun, Ahmed
Asiri, Saeed
Bahari, Ghareeb
author_sort Alanazi, Eidah
collection PubMed
description Quality is a main concern of primary healthcare centers, and pursuing quality can lead to service improvement as well as affordable healthcare. The purpose of this cross-sectional study was to describe patients’ healthcare quality perceptions and expectations and determine the relationships between them and associated factors. The study was conducted on a convenience sample of 470 patients visiting primary healthcare centers. Data were collected between April and July 2022 using an anonymous questionnaire. Bivariate and multivariate analyses were conducted. Most participants reported high levels of quality perceptions and expectations. Bivariate analyses showed a significant correlation between quality perceptions and expectations. Both being single and having a higher level of education were statistically different in terms of quality perception and expectations, respectively. Further, being single, highly educated, and employed had significant differences in terms of expectations. In regression, primary education and expectations influenced quality perceptions. Marital status, profession, and perception were the only variables that significantly influenced participants’ expectations. Patients’ healthcare quality perceptions and expectations are important for ensuring the efficiency of healthcare services. Primary healthcare centers are the key avenue for disease prevention and early detection. The optimization of primary healthcare centers’ quality and addressing its potential issues should be performed through interdisciplinary teamwork.
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spelling pubmed-98593562023-01-21 Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study Alanazi, Eidah Alanazi, Hamdah Alanazi, Maha Alsadoun, Ahmed Asiri, Saeed Bahari, Ghareeb Healthcare (Basel) Article Quality is a main concern of primary healthcare centers, and pursuing quality can lead to service improvement as well as affordable healthcare. The purpose of this cross-sectional study was to describe patients’ healthcare quality perceptions and expectations and determine the relationships between them and associated factors. The study was conducted on a convenience sample of 470 patients visiting primary healthcare centers. Data were collected between April and July 2022 using an anonymous questionnaire. Bivariate and multivariate analyses were conducted. Most participants reported high levels of quality perceptions and expectations. Bivariate analyses showed a significant correlation between quality perceptions and expectations. Both being single and having a higher level of education were statistically different in terms of quality perception and expectations, respectively. Further, being single, highly educated, and employed had significant differences in terms of expectations. In regression, primary education and expectations influenced quality perceptions. Marital status, profession, and perception were the only variables that significantly influenced participants’ expectations. Patients’ healthcare quality perceptions and expectations are important for ensuring the efficiency of healthcare services. Primary healthcare centers are the key avenue for disease prevention and early detection. The optimization of primary healthcare centers’ quality and addressing its potential issues should be performed through interdisciplinary teamwork. MDPI 2023-01-10 /pmc/articles/PMC9859356/ /pubmed/36673576 http://dx.doi.org/10.3390/healthcare11020208 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Alanazi, Eidah
Alanazi, Hamdah
Alanazi, Maha
Alsadoun, Ahmed
Asiri, Saeed
Bahari, Ghareeb
Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study
title Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study
title_full Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study
title_fullStr Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study
title_full_unstemmed Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study
title_short Quality Perceptions, Expectations, and Individual Characteristics among Adult Patients Visiting Primary Healthcare Centers in Saudi Arabia: A Cross-Sectional Study
title_sort quality perceptions, expectations, and individual characteristics among adult patients visiting primary healthcare centers in saudi arabia: a cross-sectional study
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9859356/
https://www.ncbi.nlm.nih.gov/pubmed/36673576
http://dx.doi.org/10.3390/healthcare11020208
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