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Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital, Vietnam
SERVPERF (Service Performance) tool needs to be adapted to the context and the usage purpose. Our study aimed to validate the context adapted SERVPERF tool in an Oncology public hospital in Vietnam. A study was conducted in 2020 with 227 in-patients as respondents the modified SERVPERF tool. Data co...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
SAGE Publications
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9871976/ https://www.ncbi.nlm.nih.gov/pubmed/36680357 http://dx.doi.org/10.1177/00469580221146826 |
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author | Duc Thanh, Nguyen Quynh Anh, Pham Thi Huyen Chang, Pham Minh Nguyet, Ha Thi |
author_facet | Duc Thanh, Nguyen Quynh Anh, Pham Thi Huyen Chang, Pham Minh Nguyet, Ha Thi |
author_sort | Duc Thanh, Nguyen |
collection | PubMed |
description | SERVPERF (Service Performance) tool needs to be adapted to the context and the usage purpose. Our study aimed to validate the context adapted SERVPERF tool in an Oncology public hospital in Vietnam. A study was conducted in 2020 with 227 in-patients as respondents the modified SERVPERF tool. Data collected were analyzed for tool assessment (reliability and validity). The new order in 5 factors in the modified tool were: (1) Responsiveness; (2) Empathy; (3) Reliability; (4) Tangible and (5) Assurance. The modified tool has a high Cronbach’s alpha of .94. The tool validity was confirmed by Confirmatory Factor Analysis (CFA) where the healthcare service quality item corresponds as χ(2)/df = 3.79, Comparative Fit Index (CFI) = 0.85, Tucker Lewis Index (TLI) = 0.83, and Root Mean Squared Error of Approximation (RMSEA) = 0.08 are good fit indices. The modified tool SERVPERF with high reliability and validity could be applied for measuring the clients’ perceptions about healthcare service quality in other Oncology public hospitals in Vietnam. |
format | Online Article Text |
id | pubmed-9871976 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-98719762023-01-25 Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital, Vietnam Duc Thanh, Nguyen Quynh Anh, Pham Thi Huyen Chang, Pham Minh Nguyet, Ha Thi Inquiry Original Research SERVPERF (Service Performance) tool needs to be adapted to the context and the usage purpose. Our study aimed to validate the context adapted SERVPERF tool in an Oncology public hospital in Vietnam. A study was conducted in 2020 with 227 in-patients as respondents the modified SERVPERF tool. Data collected were analyzed for tool assessment (reliability and validity). The new order in 5 factors in the modified tool were: (1) Responsiveness; (2) Empathy; (3) Reliability; (4) Tangible and (5) Assurance. The modified tool has a high Cronbach’s alpha of .94. The tool validity was confirmed by Confirmatory Factor Analysis (CFA) where the healthcare service quality item corresponds as χ(2)/df = 3.79, Comparative Fit Index (CFI) = 0.85, Tucker Lewis Index (TLI) = 0.83, and Root Mean Squared Error of Approximation (RMSEA) = 0.08 are good fit indices. The modified tool SERVPERF with high reliability and validity could be applied for measuring the clients’ perceptions about healthcare service quality in other Oncology public hospitals in Vietnam. SAGE Publications 2023-01-20 /pmc/articles/PMC9871976/ /pubmed/36680357 http://dx.doi.org/10.1177/00469580221146826 Text en © The Author(s) 2023 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Original Research Duc Thanh, Nguyen Quynh Anh, Pham Thi Huyen Chang, Pham Minh Nguyet, Ha Thi Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring Healthcare Quality in an Oncology Public Hospital, Vietnam |
title | Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring
Healthcare Quality in an Oncology Public Hospital, Vietnam |
title_full | Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring
Healthcare Quality in an Oncology Public Hospital, Vietnam |
title_fullStr | Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring
Healthcare Quality in an Oncology Public Hospital, Vietnam |
title_full_unstemmed | Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring
Healthcare Quality in an Oncology Public Hospital, Vietnam |
title_short | Cross-Cultural Adaption and Validation of SERVPERF Tool for Measuring
Healthcare Quality in an Oncology Public Hospital, Vietnam |
title_sort | cross-cultural adaption and validation of servperf tool for measuring
healthcare quality in an oncology public hospital, vietnam |
topic | Original Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9871976/ https://www.ncbi.nlm.nih.gov/pubmed/36680357 http://dx.doi.org/10.1177/00469580221146826 |
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