Online activities for individuals with intellectual disabilities at a day centre in the wake of COVID‐19

BACKGROUND: The lockdown of a day centre for individuals with intellectual disabilities led to digital activities instead of traditional physical presence. METHOD: This study is based on 17 interviews with staff of a day centre, directors of day centres and support persons. FINDINGS: The purpose of the digital activities was to overcome physical distance and to create “social connectedness” with service users at a day centre. Emphasis was placed on recognisability to meet the needs of the service users. When the lockdown was lifted, service users were included in the production of digital artefacts. There were also obstacles to digitalisation: some service users had no access to Internet or tablets at home, some lawyers forbid the use of common digital programmes and service users were denied being visible on social media, support persons lacked digital competence and were reluctant to digital activities. CONCLUSIONS: The experiences of digital activities including coproduction of films made individuals with intellectual disabilities active and visible on social media. This might facilitate the possibilities for future digital inclusion in society. The support from staff at the sheltered accommodations was vital and when it succeeded it promoted a more holistic approach to the service users' everyday lives.