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The effect of hotel employee resilience during COVID-19: The moderation role of perceived risk and challenge stressors

The effect of hotel employee resilience during major crises lacks sufficient empirical investigation. This research aimed to develop a conceptual model of hotel employee resilience effects on turnover intentions and service quality with belief restoration as mediation and challenge stressors and per...

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Detalles Bibliográficos
Autores principales:	Xie, Chaowu, Zhang, Jiangchi, Chen, Yanying, Morrison, Alastair M.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier Ltd. 2023
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9886732/ https://www.ncbi.nlm.nih.gov/pubmed/36741920 http://dx.doi.org/10.1016/j.tmp.2023.101087

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