Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

Digital servitization enables SMEs to propose smart Product-Service Systems (PSS) integrating products and services. Limited discussion of this contemporary and challenging phenomena stimulated our in-depth literature review, which identified four key themes common to both barriers and opportunities...

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Detalles Bibliográficos
Autores principales: Le-Dain, Marie-Anne, Benhayoun, Lamiae, Matthews, Judy, Liard, Marine
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2023
Materias:
Empirical Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9897887/
http://dx.doi.org/10.1007/s11628-023-00520-4
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author Le-Dain, Marie-Anne
Benhayoun, Lamiae
Matthews, Judy
Liard, Marine
author_facet Le-Dain, Marie-Anne
Benhayoun, Lamiae
Matthews, Judy
Liard, Marine
author_sort Le-Dain, Marie-Anne
collection PubMed
description Digital servitization enables SMEs to propose smart Product-Service Systems (PSS) integrating products and services. Limited discussion of this contemporary and challenging phenomena stimulated our in-depth literature review, which identified four key themes common to both barriers and opportunities: digital strategy, ecosystem network, internal and operational organization, and human capabilities. Industry expert focus group enabled enriching and refining these themes across smart PSS business models. Digital servitization was found to mostly benefit the SME’s digital strategy and ecosystem network and is hindered by insufficient human capabilities and underdeveloped ecosystem networks. Opportunities and barriers vary as the smart PSS business model evolves.
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spelling pubmed-98978872023-02-06 Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models Le-Dain, Marie-Anne Benhayoun, Lamiae Matthews, Judy Liard, Marine Serv Bus Empirical Article Digital servitization enables SMEs to propose smart Product-Service Systems (PSS) integrating products and services. Limited discussion of this contemporary and challenging phenomena stimulated our in-depth literature review, which identified four key themes common to both barriers and opportunities: digital strategy, ecosystem network, internal and operational organization, and human capabilities. Industry expert focus group enabled enriching and refining these themes across smart PSS business models. Digital servitization was found to mostly benefit the SME’s digital strategy and ecosystem network and is hindered by insufficient human capabilities and underdeveloped ecosystem networks. Opportunities and barriers vary as the smart PSS business model evolves. Springer Berlin Heidelberg 2023-02-03 2023 /pmc/articles/PMC9897887/ http://dx.doi.org/10.1007/s11628-023-00520-4 Text en © The Author(s), under exclusive licence to Springer-Verlag GmbH Germany, part of Springer Nature 2023, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Empirical Article
Le-Dain, Marie-Anne
Benhayoun, Lamiae
Matthews, Judy
Liard, Marine
Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
title Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
title_full Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
title_fullStr Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
title_full_unstemmed Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
title_short Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models
title_sort barriers and opportunities of digital servitization for smes: the effect of smart product-service system business models
topic Empirical Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9897887/
http://dx.doi.org/10.1007/s11628-023-00520-4
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