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Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation

Online food delivery service (OFDS) has been widely utilized during the new normal of the COVID-19 pandemic, especially in a developing country such as Indonesia. The purpose of this study was to determine factors influencing customer satisfaction and loyalty in OFDS during the new normal of the COV...

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Detalles Bibliográficos
Autores principales:	Prasetyo, Yogi Tri, Tanto, Hans, Mariyanto, Martinus, Hanjaya, Christopher, Young, Michael Nayat, Persada, Satria Fadil, Miraja, Bobby Ardiansyah, Redi, Anak Agung Ngurah Perwira
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	the authors. Published by Elsevier Ltd 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9906452/ http://dx.doi.org/10.3390/joitmc7010076

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