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Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care

Mental health services continue to experience rising demand that exceeds capacity. The COVID-19 pandemic exacerbated this crisis, with access to services being reduced. Although video consultations (VCs) are a solution, usage in UK community mental healthcare settings remains limited. This study aim...

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Autores principales: Sheikh, Yusuf, Ali, Ayesha, Khasati, Aya, Hasanic, Alan, Bihani, Urvi, Ohri, Raja, Muthukumar, Keerthi, Barlow, James
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9915222/
https://www.ncbi.nlm.nih.gov/pubmed/36767957
http://dx.doi.org/10.3390/ijerph20032595
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author Sheikh, Yusuf
Ali, Ayesha
Khasati, Aya
Hasanic, Alan
Bihani, Urvi
Ohri, Raja
Muthukumar, Keerthi
Barlow, James
author_facet Sheikh, Yusuf
Ali, Ayesha
Khasati, Aya
Hasanic, Alan
Bihani, Urvi
Ohri, Raja
Muthukumar, Keerthi
Barlow, James
author_sort Sheikh, Yusuf
collection PubMed
description Mental health services continue to experience rising demand that exceeds capacity. The COVID-19 pandemic exacerbated this crisis, with access to services being reduced. Although video consultations (VCs) are a solution, usage in UK community mental healthcare settings remains limited. This study aims to investigate psychiatrists’ and general practitioners’ (GPs) perceptions of the benefits and challenges of VC for the diagnosis and follow-up of general adult mental health patients in the community during the COVID-19 pandemic. Semi-structured interviews in NHS community mental healthcare settings were conducted. Psychiatrists (n = 11) and GPs (n = 12) were recruited through purposive sampling. An explorative qualitative approach was employed. Data were analysed using thematic analysis. Four key themes were identified: (1) patient access to VC, (2) suitability of VC for mental health consultations, (3) information gathering with VC and (4) clinician satisfaction with VC. This study provides valuable insights into the experiences of psychiatrists and GPs working in the UK during the COVID-19 pandemic. To facilitate a digital-first future for the NHS, greater investment in remote technologies is required, particularly in the context of growing mental healthcare demand. Though face-to-face consultations remain the gold standard, VC provides an efficient way of communicating with patients, particularly those with less severe forms of mental illness.
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spelling pubmed-99152222023-02-11 Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care Sheikh, Yusuf Ali, Ayesha Khasati, Aya Hasanic, Alan Bihani, Urvi Ohri, Raja Muthukumar, Keerthi Barlow, James Int J Environ Res Public Health Article Mental health services continue to experience rising demand that exceeds capacity. The COVID-19 pandemic exacerbated this crisis, with access to services being reduced. Although video consultations (VCs) are a solution, usage in UK community mental healthcare settings remains limited. This study aims to investigate psychiatrists’ and general practitioners’ (GPs) perceptions of the benefits and challenges of VC for the diagnosis and follow-up of general adult mental health patients in the community during the COVID-19 pandemic. Semi-structured interviews in NHS community mental healthcare settings were conducted. Psychiatrists (n = 11) and GPs (n = 12) were recruited through purposive sampling. An explorative qualitative approach was employed. Data were analysed using thematic analysis. Four key themes were identified: (1) patient access to VC, (2) suitability of VC for mental health consultations, (3) information gathering with VC and (4) clinician satisfaction with VC. This study provides valuable insights into the experiences of psychiatrists and GPs working in the UK during the COVID-19 pandemic. To facilitate a digital-first future for the NHS, greater investment in remote technologies is required, particularly in the context of growing mental healthcare demand. Though face-to-face consultations remain the gold standard, VC provides an efficient way of communicating with patients, particularly those with less severe forms of mental illness. MDPI 2023-01-31 /pmc/articles/PMC9915222/ /pubmed/36767957 http://dx.doi.org/10.3390/ijerph20032595 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Sheikh, Yusuf
Ali, Ayesha
Khasati, Aya
Hasanic, Alan
Bihani, Urvi
Ohri, Raja
Muthukumar, Keerthi
Barlow, James
Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care
title Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care
title_full Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care
title_fullStr Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care
title_full_unstemmed Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care
title_short Benefits and Challenges of Video Consulting for Mental Health Diagnosis and Follow-Up: A Qualitative Study in Community Care
title_sort benefits and challenges of video consulting for mental health diagnosis and follow-up: a qualitative study in community care
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9915222/
https://www.ncbi.nlm.nih.gov/pubmed/36767957
http://dx.doi.org/10.3390/ijerph20032595
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