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Patient Process-Based Well-Being With the Support of a Close Person
The area of patient well-being, from medical care to everyday life, can be seen as a mutual, value-driven co-creative whole. However, the principle of customer-centricity has not sufficiently taken into account the patient's need for a close person's support in the care and home environmen...
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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SAGE Publications
2023
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9926360/ https://www.ncbi.nlm.nih.gov/pubmed/36798696 http://dx.doi.org/10.1177/23743735231155802 |
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author | Ryynänen, Sanna Pauliina |
author_facet | Ryynänen, Sanna Pauliina |
author_sort | Ryynänen, Sanna Pauliina |
collection | PubMed |
description | The area of patient well-being, from medical care to everyday life, can be seen as a mutual, value-driven co-creative whole. However, the principle of customer-centricity has not sufficiently taken into account the patient's need for a close person's support in the care and home environments, especially in Nordic healthcare systems. The patient's well-being in healthcare can be viewed as a process-like service experience, including perceptions of their own well-being and a need for support in confronting the deterioration in their health. Therefore, well-being in the care process is not based solely on treatment results. Patient care proceeds as a service process in which mutual value is formed through the exchange of information and mutual understanding between a patient (ie, consent provider) within their social context (ie, support provider) and a service provider (ie, healthcare professional) in achieving care results. In a professional and organization-oriented care culture, the support of a close person can be seen as an expansion of the value network of patient care, which, in addition to providing individual and organizational human resource benefits, improves the service process. |
format | Online Article Text |
id | pubmed-9926360 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | SAGE Publications |
record_format | MEDLINE/PubMed |
spelling | pubmed-99263602023-02-15 Patient Process-Based Well-Being With the Support of a Close Person Ryynänen, Sanna Pauliina J Patient Exp Healthcare Professional Perspective The area of patient well-being, from medical care to everyday life, can be seen as a mutual, value-driven co-creative whole. However, the principle of customer-centricity has not sufficiently taken into account the patient's need for a close person's support in the care and home environments, especially in Nordic healthcare systems. The patient's well-being in healthcare can be viewed as a process-like service experience, including perceptions of their own well-being and a need for support in confronting the deterioration in their health. Therefore, well-being in the care process is not based solely on treatment results. Patient care proceeds as a service process in which mutual value is formed through the exchange of information and mutual understanding between a patient (ie, consent provider) within their social context (ie, support provider) and a service provider (ie, healthcare professional) in achieving care results. In a professional and organization-oriented care culture, the support of a close person can be seen as an expansion of the value network of patient care, which, in addition to providing individual and organizational human resource benefits, improves the service process. SAGE Publications 2023-02-12 /pmc/articles/PMC9926360/ /pubmed/36798696 http://dx.doi.org/10.1177/23743735231155802 Text en © The Author(s) 2023 https://creativecommons.org/licenses/by/4.0/This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage). |
spellingShingle | Healthcare Professional Perspective Ryynänen, Sanna Pauliina Patient Process-Based Well-Being With the Support of a Close Person |
title | Patient Process-Based Well-Being With the Support of a Close Person |
title_full | Patient Process-Based Well-Being With the Support of a Close Person |
title_fullStr | Patient Process-Based Well-Being With the Support of a Close Person |
title_full_unstemmed | Patient Process-Based Well-Being With the Support of a Close Person |
title_short | Patient Process-Based Well-Being With the Support of a Close Person |
title_sort | patient process-based well-being with the support of a close person |
topic | Healthcare Professional Perspective |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9926360/ https://www.ncbi.nlm.nih.gov/pubmed/36798696 http://dx.doi.org/10.1177/23743735231155802 |
work_keys_str_mv | AT ryynanensannapauliina patientprocessbasedwellbeingwiththesupportofacloseperson |