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General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study

With the onset of COVID-19, general practitioners (GPs) and patients worldwide swiftly transitioned from face-to-face to digital remote consultations. There is a need to evaluate how this global shift has impacted patient care, healthcare providers, patient and carer experience, and health systems....

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Autores principales: Li, Edmond, Tsopra, Rosy, Jimenez, Geronimo, Serafini, Alice, Gusso, Gustavo, Lingner, Heidrun, Fernandez, Maria Jose, Irving, Greg, Petek, Davorina, Hoffman, Robert, Lazic, Vanja, Memarian, Ensieh, Koskela, Tuomas, Collins, Claire, Espitia, Sandra Milena, Clavería, Ana, Nessler, Katarzyna, O’Neill, Braden Gregory, Hoedebecke, Kyle, Ungan, Mehmet, Laranjo, Liliana, Ghafur, Saira, Fontana, Gianluca, Majeed, Azeem, Car, Josip, Darzi, Ara, Neves, Ana Luisa
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9931239/
https://www.ncbi.nlm.nih.gov/pubmed/36812543
http://dx.doi.org/10.1371/journal.pdig.0000029
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author Li, Edmond
Tsopra, Rosy
Jimenez, Geronimo
Serafini, Alice
Gusso, Gustavo
Lingner, Heidrun
Fernandez, Maria Jose
Irving, Greg
Petek, Davorina
Hoffman, Robert
Lazic, Vanja
Memarian, Ensieh
Koskela, Tuomas
Collins, Claire
Espitia, Sandra Milena
Clavería, Ana
Nessler, Katarzyna
O’Neill, Braden Gregory
Hoedebecke, Kyle
Ungan, Mehmet
Laranjo, Liliana
Ghafur, Saira
Fontana, Gianluca
Majeed, Azeem
Car, Josip
Darzi, Ara
Neves, Ana Luisa
author_facet Li, Edmond
Tsopra, Rosy
Jimenez, Geronimo
Serafini, Alice
Gusso, Gustavo
Lingner, Heidrun
Fernandez, Maria Jose
Irving, Greg
Petek, Davorina
Hoffman, Robert
Lazic, Vanja
Memarian, Ensieh
Koskela, Tuomas
Collins, Claire
Espitia, Sandra Milena
Clavería, Ana
Nessler, Katarzyna
O’Neill, Braden Gregory
Hoedebecke, Kyle
Ungan, Mehmet
Laranjo, Liliana
Ghafur, Saira
Fontana, Gianluca
Majeed, Azeem
Car, Josip
Darzi, Ara
Neves, Ana Luisa
author_sort Li, Edmond
collection PubMed
description With the onset of COVID-19, general practitioners (GPs) and patients worldwide swiftly transitioned from face-to-face to digital remote consultations. There is a need to evaluate how this global shift has impacted patient care, healthcare providers, patient and carer experience, and health systems. We explored GPs’ perspectives on the main benefits and challenges of using digital virtual care. GPs across 20 countries completed an online questionnaire between June–September 2020. GPs’ perceptions of main barriers and challenges were explored using free-text questions. Thematic analysis was used to analyse the data. A total of 1,605 respondents participated in our survey. The benefits identified included reducing COVID-19 transmission risks, guaranteeing access and continuity of care, improved efficiency, faster access to care, improved convenience and communication with patients, greater work flexibility for providers, and hastening the digital transformation of primary care and accompanying legal frameworks. Main challenges included patients’ preference for face-to-face consultations, digital exclusion, lack of physical examinations, clinical uncertainty, delays in diagnosis and treatment, overuse and misuse of digital virtual care, and unsuitability for certain types of consultations. Other challenges include the lack of formal guidance, higher workloads, remuneration issues, organisational culture, technical difficulties, implementation and financial issues, and regulatory weaknesses. At the frontline of care delivery, GPs can provide important insights on what worked well, why, and how during the pandemic. Lessons learned can be used to inform the adoption of improved virtual care solutions and support the long-term development of platforms that are more technologically robust and secure.
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spelling pubmed-99312392023-02-16 General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study Li, Edmond Tsopra, Rosy Jimenez, Geronimo Serafini, Alice Gusso, Gustavo Lingner, Heidrun Fernandez, Maria Jose Irving, Greg Petek, Davorina Hoffman, Robert Lazic, Vanja Memarian, Ensieh Koskela, Tuomas Collins, Claire Espitia, Sandra Milena Clavería, Ana Nessler, Katarzyna O’Neill, Braden Gregory Hoedebecke, Kyle Ungan, Mehmet Laranjo, Liliana Ghafur, Saira Fontana, Gianluca Majeed, Azeem Car, Josip Darzi, Ara Neves, Ana Luisa PLOS Digit Health Research Article With the onset of COVID-19, general practitioners (GPs) and patients worldwide swiftly transitioned from face-to-face to digital remote consultations. There is a need to evaluate how this global shift has impacted patient care, healthcare providers, patient and carer experience, and health systems. We explored GPs’ perspectives on the main benefits and challenges of using digital virtual care. GPs across 20 countries completed an online questionnaire between June–September 2020. GPs’ perceptions of main barriers and challenges were explored using free-text questions. Thematic analysis was used to analyse the data. A total of 1,605 respondents participated in our survey. The benefits identified included reducing COVID-19 transmission risks, guaranteeing access and continuity of care, improved efficiency, faster access to care, improved convenience and communication with patients, greater work flexibility for providers, and hastening the digital transformation of primary care and accompanying legal frameworks. Main challenges included patients’ preference for face-to-face consultations, digital exclusion, lack of physical examinations, clinical uncertainty, delays in diagnosis and treatment, overuse and misuse of digital virtual care, and unsuitability for certain types of consultations. Other challenges include the lack of formal guidance, higher workloads, remuneration issues, organisational culture, technical difficulties, implementation and financial issues, and regulatory weaknesses. At the frontline of care delivery, GPs can provide important insights on what worked well, why, and how during the pandemic. Lessons learned can be used to inform the adoption of improved virtual care solutions and support the long-term development of platforms that are more technologically robust and secure. Public Library of Science 2022-05-16 /pmc/articles/PMC9931239/ /pubmed/36812543 http://dx.doi.org/10.1371/journal.pdig.0000029 Text en © 2022 Li et al https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
spellingShingle Research Article
Li, Edmond
Tsopra, Rosy
Jimenez, Geronimo
Serafini, Alice
Gusso, Gustavo
Lingner, Heidrun
Fernandez, Maria Jose
Irving, Greg
Petek, Davorina
Hoffman, Robert
Lazic, Vanja
Memarian, Ensieh
Koskela, Tuomas
Collins, Claire
Espitia, Sandra Milena
Clavería, Ana
Nessler, Katarzyna
O’Neill, Braden Gregory
Hoedebecke, Kyle
Ungan, Mehmet
Laranjo, Liliana
Ghafur, Saira
Fontana, Gianluca
Majeed, Azeem
Car, Josip
Darzi, Ara
Neves, Ana Luisa
General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study
title General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study
title_full General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study
title_fullStr General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study
title_full_unstemmed General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study
title_short General practitioners’ perceptions of using virtual primary care during the COVID-19 pandemic: An international cross-sectional survey study
title_sort general practitioners’ perceptions of using virtual primary care during the covid-19 pandemic: an international cross-sectional survey study
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9931239/
https://www.ncbi.nlm.nih.gov/pubmed/36812543
http://dx.doi.org/10.1371/journal.pdig.0000029
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