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Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward

The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or no...

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Detalles Bibliográficos
Autores principales: Fox, Rosanna, Saeed, Zeshan, Khan, Sadia, Robertson, Harry, Crisford, Sophie, Wiggam, Andrew, Foley, Abby, Raza, Farhana, Wright, Michael
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9931265/
https://www.ncbi.nlm.nih.gov/pubmed/36812574
http://dx.doi.org/10.1371/journal.pdig.0000146
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author Fox, Rosanna
Saeed, Zeshan
Khan, Sadia
Robertson, Harry
Crisford, Sophie
Wiggam, Andrew
Foley, Abby
Raza, Farhana
Wright, Michael
author_facet Fox, Rosanna
Saeed, Zeshan
Khan, Sadia
Robertson, Harry
Crisford, Sophie
Wiggam, Andrew
Foley, Abby
Raza, Farhana
Wright, Michael
author_sort Fox, Rosanna
collection PubMed
description The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or not the patient used the Huma app during their time on the virtual ward and were subsequently divided into ‘app user’ and ‘non-app user’ cohorts. The non-app user population accounted for 31.5% of the total patients referred to the virtual ward. Four major themes drove digital exclusion in this group: language barriers, access, inadequate information/training, and poor IT skills. In conclusion, incorporating additional languages and improving hospital-setting demonstration and information provision to patients prior to discharge were highlighted as key factors for reducing digital exclusion in the covid virtual ward patients.
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spelling pubmed-99312652023-02-16 Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward Fox, Rosanna Saeed, Zeshan Khan, Sadia Robertson, Harry Crisford, Sophie Wiggam, Andrew Foley, Abby Raza, Farhana Wright, Michael PLOS Digit Health Research Article The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or not the patient used the Huma app during their time on the virtual ward and were subsequently divided into ‘app user’ and ‘non-app user’ cohorts. The non-app user population accounted for 31.5% of the total patients referred to the virtual ward. Four major themes drove digital exclusion in this group: language barriers, access, inadequate information/training, and poor IT skills. In conclusion, incorporating additional languages and improving hospital-setting demonstration and information provision to patients prior to discharge were highlighted as key factors for reducing digital exclusion in the covid virtual ward patients. Public Library of Science 2022-11-16 /pmc/articles/PMC9931265/ /pubmed/36812574 http://dx.doi.org/10.1371/journal.pdig.0000146 Text en © 2022 Fox et al https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
spellingShingle Research Article
Fox, Rosanna
Saeed, Zeshan
Khan, Sadia
Robertson, Harry
Crisford, Sophie
Wiggam, Andrew
Foley, Abby
Raza, Farhana
Wright, Michael
Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
title Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
title_full Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
title_fullStr Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
title_full_unstemmed Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
title_short Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
title_sort lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9931265/
https://www.ncbi.nlm.nih.gov/pubmed/36812574
http://dx.doi.org/10.1371/journal.pdig.0000146
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