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Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward
The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or no...
Autores principales: | , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Public Library of Science
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9931265/ https://www.ncbi.nlm.nih.gov/pubmed/36812574 http://dx.doi.org/10.1371/journal.pdig.0000146 |
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author | Fox, Rosanna Saeed, Zeshan Khan, Sadia Robertson, Harry Crisford, Sophie Wiggam, Andrew Foley, Abby Raza, Farhana Wright, Michael |
author_facet | Fox, Rosanna Saeed, Zeshan Khan, Sadia Robertson, Harry Crisford, Sophie Wiggam, Andrew Foley, Abby Raza, Farhana Wright, Michael |
author_sort | Fox, Rosanna |
collection | PubMed |
description | The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or not the patient used the Huma app during their time on the virtual ward and were subsequently divided into ‘app user’ and ‘non-app user’ cohorts. The non-app user population accounted for 31.5% of the total patients referred to the virtual ward. Four major themes drove digital exclusion in this group: language barriers, access, inadequate information/training, and poor IT skills. In conclusion, incorporating additional languages and improving hospital-setting demonstration and information provision to patients prior to discharge were highlighted as key factors for reducing digital exclusion in the covid virtual ward patients. |
format | Online Article Text |
id | pubmed-9931265 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Public Library of Science |
record_format | MEDLINE/PubMed |
spelling | pubmed-99312652023-02-16 Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward Fox, Rosanna Saeed, Zeshan Khan, Sadia Robertson, Harry Crisford, Sophie Wiggam, Andrew Foley, Abby Raza, Farhana Wright, Michael PLOS Digit Health Research Article The factors associated with digital exclusion in the covid virtual ward population at a North West London teaching hospital were assessed in this study. Patients discharged from the covid virtual ward were contacted to give their feedback on their experience. Questions were tailored to whether or not the patient used the Huma app during their time on the virtual ward and were subsequently divided into ‘app user’ and ‘non-app user’ cohorts. The non-app user population accounted for 31.5% of the total patients referred to the virtual ward. Four major themes drove digital exclusion in this group: language barriers, access, inadequate information/training, and poor IT skills. In conclusion, incorporating additional languages and improving hospital-setting demonstration and information provision to patients prior to discharge were highlighted as key factors for reducing digital exclusion in the covid virtual ward patients. Public Library of Science 2022-11-16 /pmc/articles/PMC9931265/ /pubmed/36812574 http://dx.doi.org/10.1371/journal.pdig.0000146 Text en © 2022 Fox et al https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. |
spellingShingle | Research Article Fox, Rosanna Saeed, Zeshan Khan, Sadia Robertson, Harry Crisford, Sophie Wiggam, Andrew Foley, Abby Raza, Farhana Wright, Michael Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
title | Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
title_full | Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
title_fullStr | Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
title_full_unstemmed | Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
title_short | Lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
title_sort | lessons learnt for digital inclusion in underserved communities from implementing a covid virtual ward |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9931265/ https://www.ncbi.nlm.nih.gov/pubmed/36812574 http://dx.doi.org/10.1371/journal.pdig.0000146 |
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