Cargando…

Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran

Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducte...

Descripción completa

Detalles Bibliográficos
Autores principales: Moradi, Nasrin, Aghaei Hashjin, Asgar, Aryankhesal, Aidin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Iran University of Medical Sciences 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9938713/
https://www.ncbi.nlm.nih.gov/pubmed/36820333
http://dx.doi.org/10.47176/mjiri.36.162
_version_ 1784890691764092928
author Moradi, Nasrin
Aghaei Hashjin, Asgar
Aryankhesal, Aidin
author_facet Moradi, Nasrin
Aghaei Hashjin, Asgar
Aryankhesal, Aidin
author_sort Moradi, Nasrin
collection PubMed
description Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducted using a content analysis method from September 2021 to April 2022. Seventeen senior and middle managers of Shiraz University of Medical Sciences and affiliated hospitals assigned as coronavirus centers were purposefully included. Data were analyzed using Graneheim and Lundman's method and MAXQDA 2020 software. The results of this study identified successful experiences that affected the quality of hospital services during the pandemic. Results: Five main themes were identified:" Supporting University of Medical Sciences, Improving the hospital process, human resource, Medical, and pharmaceutical equipment and Welfare Facilities" and 31 sub-themes. Conclusion: The resilience of hospital service quality was one of the governing indicators of the Ministry of Health during the coronavirus pandemic. Despite the many challenges in pandemic management and control, hospitals have made efforts in this field to create successful experiences that make it even more important to prepare hospitals for new epidemic conditions.
format Online
Article
Text
id pubmed-9938713
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher Iran University of Medical Sciences
record_format MEDLINE/PubMed
spelling pubmed-99387132023-02-19 Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran Moradi, Nasrin Aghaei Hashjin, Asgar Aryankhesal, Aidin Med J Islam Repub Iran Original Article Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducted using a content analysis method from September 2021 to April 2022. Seventeen senior and middle managers of Shiraz University of Medical Sciences and affiliated hospitals assigned as coronavirus centers were purposefully included. Data were analyzed using Graneheim and Lundman's method and MAXQDA 2020 software. The results of this study identified successful experiences that affected the quality of hospital services during the pandemic. Results: Five main themes were identified:" Supporting University of Medical Sciences, Improving the hospital process, human resource, Medical, and pharmaceutical equipment and Welfare Facilities" and 31 sub-themes. Conclusion: The resilience of hospital service quality was one of the governing indicators of the Ministry of Health during the coronavirus pandemic. Despite the many challenges in pandemic management and control, hospitals have made efforts in this field to create successful experiences that make it even more important to prepare hospitals for new epidemic conditions. Iran University of Medical Sciences 2022-12-22 /pmc/articles/PMC9938713/ /pubmed/36820333 http://dx.doi.org/10.47176/mjiri.36.162 Text en © 2022 Iran University of Medical Sciences https://creativecommons.org/licenses/by-nc-sa/1.0/This is an open-access article distributed under the terms of the Creative Commons Attribution NonCommercial-ShareAlike 1.0 License (CC BY-NC-SA 1.0), which allows users to read, copy, distribute and make derivative works for non-commercial purposes from the material, as long as the author of the original work is cited properly.
spellingShingle Original Article
Moradi, Nasrin
Aghaei Hashjin, Asgar
Aryankhesal, Aidin
Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
title Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
title_full Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
title_fullStr Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
title_full_unstemmed Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
title_short Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
title_sort successful experiences of hospital services quality resilience during the covid-19 pandemic in iran
topic Original Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9938713/
https://www.ncbi.nlm.nih.gov/pubmed/36820333
http://dx.doi.org/10.47176/mjiri.36.162
work_keys_str_mv AT moradinasrin successfulexperiencesofhospitalservicesqualityresilienceduringthecovid19pandemiciniran
AT aghaeihashjinasgar successfulexperiencesofhospitalservicesqualityresilienceduringthecovid19pandemiciniran
AT aryankhesalaidin successfulexperiencesofhospitalservicesqualityresilienceduringthecovid19pandemiciniran