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Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran
Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducte...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Iran University of Medical Sciences
2022
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9938713/ https://www.ncbi.nlm.nih.gov/pubmed/36820333 http://dx.doi.org/10.47176/mjiri.36.162 |
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author | Moradi, Nasrin Aghaei Hashjin, Asgar Aryankhesal, Aidin |
author_facet | Moradi, Nasrin Aghaei Hashjin, Asgar Aryankhesal, Aidin |
author_sort | Moradi, Nasrin |
collection | PubMed |
description | Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducted using a content analysis method from September 2021 to April 2022. Seventeen senior and middle managers of Shiraz University of Medical Sciences and affiliated hospitals assigned as coronavirus centers were purposefully included. Data were analyzed using Graneheim and Lundman's method and MAXQDA 2020 software. The results of this study identified successful experiences that affected the quality of hospital services during the pandemic. Results: Five main themes were identified:" Supporting University of Medical Sciences, Improving the hospital process, human resource, Medical, and pharmaceutical equipment and Welfare Facilities" and 31 sub-themes. Conclusion: The resilience of hospital service quality was one of the governing indicators of the Ministry of Health during the coronavirus pandemic. Despite the many challenges in pandemic management and control, hospitals have made efforts in this field to create successful experiences that make it even more important to prepare hospitals for new epidemic conditions. |
format | Online Article Text |
id | pubmed-9938713 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Iran University of Medical Sciences |
record_format | MEDLINE/PubMed |
spelling | pubmed-99387132023-02-19 Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran Moradi, Nasrin Aghaei Hashjin, Asgar Aryankhesal, Aidin Med J Islam Repub Iran Original Article Background: Ensuring and maintaining people’s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic. Methods: The present qualitative study was conducted using a content analysis method from September 2021 to April 2022. Seventeen senior and middle managers of Shiraz University of Medical Sciences and affiliated hospitals assigned as coronavirus centers were purposefully included. Data were analyzed using Graneheim and Lundman's method and MAXQDA 2020 software. The results of this study identified successful experiences that affected the quality of hospital services during the pandemic. Results: Five main themes were identified:" Supporting University of Medical Sciences, Improving the hospital process, human resource, Medical, and pharmaceutical equipment and Welfare Facilities" and 31 sub-themes. Conclusion: The resilience of hospital service quality was one of the governing indicators of the Ministry of Health during the coronavirus pandemic. Despite the many challenges in pandemic management and control, hospitals have made efforts in this field to create successful experiences that make it even more important to prepare hospitals for new epidemic conditions. Iran University of Medical Sciences 2022-12-22 /pmc/articles/PMC9938713/ /pubmed/36820333 http://dx.doi.org/10.47176/mjiri.36.162 Text en © 2022 Iran University of Medical Sciences https://creativecommons.org/licenses/by-nc-sa/1.0/This is an open-access article distributed under the terms of the Creative Commons Attribution NonCommercial-ShareAlike 1.0 License (CC BY-NC-SA 1.0), which allows users to read, copy, distribute and make derivative works for non-commercial purposes from the material, as long as the author of the original work is cited properly. |
spellingShingle | Original Article Moradi, Nasrin Aghaei Hashjin, Asgar Aryankhesal, Aidin Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran |
title | Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran |
title_full | Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran |
title_fullStr | Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran |
title_full_unstemmed | Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran |
title_short | Successful experiences of Hospital Services Quality Resilience during the COVID-19 Pandemic in Iran |
title_sort | successful experiences of hospital services quality resilience during the covid-19 pandemic in iran |
topic | Original Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9938713/ https://www.ncbi.nlm.nih.gov/pubmed/36820333 http://dx.doi.org/10.47176/mjiri.36.162 |
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