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How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care

Background: The COVID-19 pandemic has significantly contributed to accelerating the development of telemedicine and eHealth. The main aim of this study was to assess the attitudes of patients towards remote care implemented in general practice (GP) during the pandemic. Methods: The study was a pilot...

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Autores principales: Ciećko, Weronika, Labunets, Kinga, Wojnarowska, Małgorzata, Bosek, Dominika, Skwierawska, Justyna, Bandurski, Tomasz, Bandurska, Ewa
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9956090/
https://www.ncbi.nlm.nih.gov/pubmed/36833033
http://dx.doi.org/10.3390/healthcare11040497
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author Ciećko, Weronika
Labunets, Kinga
Wojnarowska, Małgorzata
Bosek, Dominika
Skwierawska, Justyna
Bandurski, Tomasz
Bandurska, Ewa
author_facet Ciećko, Weronika
Labunets, Kinga
Wojnarowska, Małgorzata
Bosek, Dominika
Skwierawska, Justyna
Bandurski, Tomasz
Bandurska, Ewa
author_sort Ciećko, Weronika
collection PubMed
description Background: The COVID-19 pandemic has significantly contributed to accelerating the development of telemedicine and eHealth. The main aim of this study was to assess the attitudes of patients towards remote care implemented in general practice (GP) during the pandemic. Methods: The study was a pilot study conducted in March–April 2021, considering technical aspects of using teleconsultations, and evaluating the difficulties, advantages and disadvantages for patients. When assessing opinions, a simple Likert scale was used, where a value of 1 meant the worst possible assessment or strong disagreement and the upper value the best or full agreement of the respondent. Results: The study covered 408 respondents. Their biggest organizational challenge reaching GPs by telephone, regardless of the patients’ home location (p = 0.23698). Obtaining e-documents was not problematic but was rated as worse by men (p = 0.048295). Respondents rated the overall effectiveness of teleconsultations more highly if they could speak directly with a doctor (p = 0.0005). There were no differences in willingness to recommend teleconsultations based on gender (p = 0.2432), place of residence (p = 0.7878), age (p = 0.290355) or education (p = 0.9109), but people assessing the overall effectiveness of telemedicine more highly were more willing to recommend it (p = 0.000). Conclusions: Respondents assess teleconsultations in a differentiated way, noticing both positive and negative features of the remote form of providing health services.
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spelling pubmed-99560902023-02-25 How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care Ciećko, Weronika Labunets, Kinga Wojnarowska, Małgorzata Bosek, Dominika Skwierawska, Justyna Bandurski, Tomasz Bandurska, Ewa Healthcare (Basel) Article Background: The COVID-19 pandemic has significantly contributed to accelerating the development of telemedicine and eHealth. The main aim of this study was to assess the attitudes of patients towards remote care implemented in general practice (GP) during the pandemic. Methods: The study was a pilot study conducted in March–April 2021, considering technical aspects of using teleconsultations, and evaluating the difficulties, advantages and disadvantages for patients. When assessing opinions, a simple Likert scale was used, where a value of 1 meant the worst possible assessment or strong disagreement and the upper value the best or full agreement of the respondent. Results: The study covered 408 respondents. Their biggest organizational challenge reaching GPs by telephone, regardless of the patients’ home location (p = 0.23698). Obtaining e-documents was not problematic but was rated as worse by men (p = 0.048295). Respondents rated the overall effectiveness of teleconsultations more highly if they could speak directly with a doctor (p = 0.0005). There were no differences in willingness to recommend teleconsultations based on gender (p = 0.2432), place of residence (p = 0.7878), age (p = 0.290355) or education (p = 0.9109), but people assessing the overall effectiveness of telemedicine more highly were more willing to recommend it (p = 0.000). Conclusions: Respondents assess teleconsultations in a differentiated way, noticing both positive and negative features of the remote form of providing health services. MDPI 2023-02-08 /pmc/articles/PMC9956090/ /pubmed/36833033 http://dx.doi.org/10.3390/healthcare11040497 Text en © 2023 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Ciećko, Weronika
Labunets, Kinga
Wojnarowska, Małgorzata
Bosek, Dominika
Skwierawska, Justyna
Bandurski, Tomasz
Bandurska, Ewa
How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care
title How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care
title_full How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care
title_fullStr How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care
title_full_unstemmed How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care
title_short How COVID-19 Broke the Barriers Related to the Implementation of Telecare—Patients’ Experiences with a New form of Providing Health Services in Primary Health Care
title_sort how covid-19 broke the barriers related to the implementation of telecare—patients’ experiences with a new form of providing health services in primary health care
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9956090/
https://www.ncbi.nlm.nih.gov/pubmed/36833033
http://dx.doi.org/10.3390/healthcare11040497
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