Indicators of Healthcare Services Utilization among the Syrian Refugee Population in Jordan: An Observational Study

Background: Sufficient healthcare services utilization among the Syrian refugee population is one of the most important human rights. Vulnerable populations, such as refugees, are often deprived of sufficient access to healthcare services. Even when healthcare services are accessible, refugees vary in their level of utilization of these services and their health-seeking behavior. Purpose: This study aims to examine the status and indicators of healthcare service access and utilization among adult Syrian refugees with non-communicable diseases residing in two refugee camps. Methods: The cross-sectional descriptive design was conducted by enrolling 455 adult Syrian refugees residing in the Al-Za’atari and Azraq camps in northern Jordan, using demographical data, perceived health, and the “Access to healthcare services” module, which is a part of the Canadian Community Health Survey (CCHS). A logistic regression model with binary outcomes was used to explore the accuracy of the variables influencing the utilization of healthcare services. The individual indicators were examined further out of 14 variables, according to the Anderson model. Specifically, the model consisted of healthcare indicators and demographic variables to find out if they have any effect on healthcare services utilization. Results: Descriptive data showed that the mean age of the study participants (n = 455) was 49.45 years (SD = 10.48), and 60.2% (n = 274) were females. In addition, 63.7% (n = 290), of them were married; 50.5% (n = 230) held elementary school-level degrees; and the majority 83.3% (n = 379) were unemployed. As expected, the vast majority have no health insurance. The mean overall food security score was 13 out of 24 (±3.5). Difficulty in accessing healthcare services among Syrian refugees in Jordan’s camps was significantly predicted by gender. “Transportation problems, other than fee problems” (mean 4.25, SD = 1.11) and “Unable to afford transportation fees” (mean 4.27, SD = 1.12) were identified as the most important barriers to accessing healthcare services. Conclusion: Healthcare services must imply all possible measures to make them more affordable to refugees, particularly older, unemployed refugees with large families. High-quality fresh food and clean drinking water are needed to improve health outcomes in camps.