Determination of factors affecting customer satisfaction towards “maynilad” water utility company: A structural equation modeling-deep learning neural network hybrid approach

The Maynilad Water Services Inc. (MWSI) is responsible for supplying water to the west zone of Metro Manila. The utility provides service to 17 cities and municipalities which frequently experience water interruptions and price hikes. This study aimed to identify the key factors affecting customer s...

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Detalles Bibliográficos
Autores principales: Ong, Ardvin Kester S., Prasetyo, Yogi Tri, Sacro, Mariela Celine C., Artes, Alycia L., Canonoy, Mariella Phoemela M., Onda, Guia Karyl D., Persada, Satria Fadil, Nadlifatin, Reny, Robas, Kirstien Paola E.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2023
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9981920/
https://www.ncbi.nlm.nih.gov/pubmed/36873542
http://dx.doi.org/10.1016/j.heliyon.2023.e13798

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9981920/
https://www.ncbi.nlm.nih.gov/pubmed/36873542
http://dx.doi.org/10.1016/j.heliyon.2023.e13798

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