The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective

The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between tru...

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Detalles Bibliográficos
Autores principales: Sihotang, Dony Martinus, Andriqa, Muhammad Raihan, Alfahmi, Futuh Nurmuntaha, Wahyudi, Abdurrohim Syahruromadhon, Besila, Muhammad Alif Herdin, Yulianang, Muhamad Agung, Diana, Etti, Hidayanto, Achmad Nizar
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Nature Singapore 2023
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9990007/
https://www.ncbi.nlm.nih.gov/pubmed/37056795
http://dx.doi.org/10.1007/s41870-023-01203-z
Descripción
Sumario:The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.

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