The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective

The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between tru...

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Autores principales: Sihotang, Dony Martinus, Andriqa, Muhammad Raihan, Alfahmi, Futuh Nurmuntaha, Wahyudi, Abdurrohim Syahruromadhon, Besila, Muhammad Alif Herdin, Yulianang, Muhamad Agung, Diana, Etti, Hidayanto, Achmad Nizar
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Nature Singapore 2023
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9990007/
https://www.ncbi.nlm.nih.gov/pubmed/37056795
http://dx.doi.org/10.1007/s41870-023-01203-z
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author Sihotang, Dony Martinus
Andriqa, Muhammad Raihan
Alfahmi, Futuh Nurmuntaha
Wahyudi, Abdurrohim Syahruromadhon
Besila, Muhammad Alif Herdin
Yulianang, Muhamad Agung
Diana, Etti
Hidayanto, Achmad Nizar
author_facet Sihotang, Dony Martinus
Andriqa, Muhammad Raihan
Alfahmi, Futuh Nurmuntaha
Wahyudi, Abdurrohim Syahruromadhon
Besila, Muhammad Alif Herdin
Yulianang, Muhamad Agung
Diana, Etti
Hidayanto, Achmad Nizar
author_sort Sihotang, Dony Martinus
collection PubMed
description The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.
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spelling pubmed-99900072023-03-07 The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective Sihotang, Dony Martinus Andriqa, Muhammad Raihan Alfahmi, Futuh Nurmuntaha Wahyudi, Abdurrohim Syahruromadhon Besila, Muhammad Alif Herdin Yulianang, Muhamad Agung Diana, Etti Hidayanto, Achmad Nizar Int J Inf Technol Original Research The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service. Springer Nature Singapore 2023-03-07 2023 /pmc/articles/PMC9990007/ /pubmed/37056795 http://dx.doi.org/10.1007/s41870-023-01203-z Text en © The Author(s), under exclusive licence to Bharati Vidyapeeth's Institute of Computer Applications and Management 2023, Springer Nature or its licensor (e.g. a society or other partner) holds exclusive rights to this article under a publishing agreement with the author(s) or other rightsholder(s); author self-archiving of the accepted manuscript version of this article is solely governed by the terms of such publishing agreement and applicable law. This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Original Research
Sihotang, Dony Martinus
Andriqa, Muhammad Raihan
Alfahmi, Futuh Nurmuntaha
Wahyudi, Abdurrohim Syahruromadhon
Besila, Muhammad Alif Herdin
Yulianang, Muhamad Agung
Diana, Etti
Hidayanto, Achmad Nizar
The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective
title The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective
title_full The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective
title_fullStr The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective
title_full_unstemmed The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective
title_short The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective
title_sort moderating role of trust in government adoption e-service during covid-19 pandemic: health belief model perspective
topic Original Research
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9990007/
https://www.ncbi.nlm.nih.gov/pubmed/37056795
http://dx.doi.org/10.1007/s41870-023-01203-z
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