“…AIM: In 2020, due to the pandemic, the lack of specific knowledge on breaking bad news over the phone became apparent. This study aims at assessing the differences, or lack thereof, in satisfaction reported by participants in the different formats of a course in telephone communication for breaking bad news to families of patients, developed based on the previous experience of a team dedicated to this task during the peak of the pandemic. …”
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“…To set up a large-scale operation to break bad news over the phone, some organisational aspects must be considered that go beyond the call itself. …”
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