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1por Siqueira, Jose Ribamar, Bendixen, Michael, Reinoso-Carvalho, Felipe, Campo, Raffaele“…In order to accomplish this goal, an augmented version of AIRQUAL was utilized to evaluate Colombian native customers' perceptions of the customer experience (CX) provided by Avianca, a well-known and highly regarded airline active in Latin America. …”
Publicado 2023
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